John O'Connor Email & Phone Number

Managed operations for a rolling monthly pipeline size in excess of 450 units and $145M in loan volume across 3 Consumer Direct loan production offices while overseeing 22 employees both onsite and remote. Successfully guided the team while working through the COVID pandemic. Developed a strong partnership with Sales, Underwriting, Compliance, and Closing. Always providing exceptional customer service to our customers while exemplifying our SEE principals. Subject matter expert in multiple projects (or pilots) including of revamping of regional manufacturing process.

Lombard, Illinois

Mentored direct reports in their career progression. Partnered closely with sales. Process SME that consulted on projects and recommended improvements to policies and procedures.

Naperville, Il

Assisted company transition to a new LOS system, provided training and demonstrations. Individually coordinated a 60 loan pipeline. Worked within 6 internal departments to guide loans through the entire lending process.

Downers Grove

Partnered with outside sales to ensure a healthy level of pipeline growth. Processed a variety of loans including Conventional, FHA, VA and Jumbo loans. Was ranked in the top 5% among my peers.

Solicited new business by demonstrating company's value-added technological product leveraging in-house and third party lead generation. Conducted in-depth presentations on product functionality via personalized guided tutorials to managers, comptrollers, executives and owners of construction companies.