John Padron Email & Phone Number

Lakeland, Fl, Us

Lakeland, Fl, Us

Lakeland, Florida, United States

Lakeland, Florida Area

DSM Technology is a leading provider of managed services, disaster recovery, and data protection services. DSM was acquired by Thrive in June, 2022.⌨ Learn more about our services at: www.dsm.net As Solutions Architect, I am accountable for driving sales of information security and managed services solutions by serving as the solutions architecture arm of the Sales Department.To carry out my mandate, I gather business requirements, develop proof-of-concept designs, and deliver value-added solutions that resolve key business challenges. Among my contributions, I have:➥ Facilitated discussions with both business and technical stakeholders to extract key business requirements and deliver a technical solution roadmap.➥ Secured solutions buy-in through compelling product demonstrations; contributed to the successful attainment of a $22MM contract.➥ Led roundtable discussions and initial project presentations. ➥ Handled technical RFI/RFQ/RFP responses with a high success rate.➥ Reviewed and approved Quotes/SOWs by other DSM team members.➥ Partnered with third-party vendors to design hardware solutions and register deals. ➥ Pioneered new ideas for blog submissions in collaboration with the Marketing Department.➥ Built mentor-mentee relationships with team members to nurture top talent.➥ Enabled DSM to achieve CGIS compliance by simplifying and standardizing the approval process, unlocking millions of dollars in potential revenue.➥ Leveraged law enforcement background and network to secure multiple contracts valued up to $50MM.➥ Provided exceptional pre- and post-sales project support; recognized by both the leadership team and client-side executives for outstanding contributions to project success.

Lakeland, Florida

As Systems and Network Engineer, I was responsible for providing Cloud network support, troubleshooting, and maintenance to ensure key goals for reliability, continuity, scalability, and security were consistently met. I oversaw the deployment and operationalization of DSM services and solutions in line with each customer’s technical requirements.Some of my additional contributions include:➥ Worked closely with the pre-sales team to gather requirements, scope solutions, develop design documents, and provide technical guidance during pre-sales planning, discovery, and presentations.➥ Ensured 100% compliance with all SLA commitments, contractual obligations, and regulatory requirements. ➥ Managed the installation, configuration, and maintenance of Enterprise backup solutions.➥ Oversaw the procurement and installation of ISP circuits; cross-connected into the data center.➥ Managed the systems implementation and administration cycle to migrate clients to the Cloud or managed solutions.➥ Routinely managed and resolved technical issues.➥ Contributed to a highly differentiated customer experience across the sales cycle.➥ Provided troubleshooting support using Remote Desktop and other remote tools.➥ Modernized and optimized ageing Cloud networks on behalf of clients.➥ Designed a fiber-based wide area network for a local school board.➥ Recognized with the Team Player Award for outstanding contributions to project and team success.

Lakeland, Florida Area

As Systems Engineer, I was responsible for leading a suite of systems deployment and administration projects to facilitate seamless customer migrations to Cloud or managed solutions. Some of my key contributions include: ➥ Supported the pre-sales team by developing project scopes, creating design documents, and providing technical guidance throughout the pre-sales process.➥ Participated in disaster recovery efforts to strengthen overall risk, security, and compliance posture.➥ Collaborated with system engineers, system integrators, software vendors, and the CIO of University of Florida Polytech to deploy the full suite of DSM Cloud solutions. ➥ Designed networks for both government and local clients.➥ Recognized with the Rising Star Award for outstanding contributions to business performance.

Key West, Florida, United States

I joined the City of Key West in 2009, where I managed the department’s entire hardware/software ecosystem to support 90+ law enforcement officers and ensured compliance with the CJIS Policy.Some of my additional contributions include: ➥ Maintained the Active Directory environment, including account creation and group policy.➥ Provided second-tier support for Server and Network issues.➥ Researched and identified best-fit computer products for procurement purposes.Authored technical specifications related to the purchase of PCs, networking devices, and related products.➥ Drove the development of long-term strategies and capacity planning to meet future state infrastructure needs.➥ Provided technical and systems administration assistance.➥ Supported a range of mission-critical IT projects including new hardware deployments.➥ Supported the development of business continuity and disaster recovery plans.

Key West, Florida, United States

• Set up hardware and install and configure software and drivers• Maintain and repair technological equipment (e.g. routers) or peripheral devices• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)• Performed network migrations from Thinnet to 10/100BASET Ethernet networks • Manage security options and software in computers and networks to maintain privacy and protection from attacks• Perform regular upgrades to ensure systems remain updated• Troubleshoot system failures or bugs and provide solutions to restore functionality• Arrange maintenance sessions to discover and mend inefficiencies• Keep records of repairs and fixes for future reference• Offer timely technical support and teach users how to utilize computers correctly• Set up hardware and install and configure software and drivers• Maintain and repair technological equipment (e.g. routers) or peripheral devices• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)• Manage security options and software in computers and networks to maintain privacy and protection from attacks• Perform regular upgrades to ensure systems remain updated• Troubleshoot system failures or bugs and provide solutions to restore functionality• Arrange maintenance sessions to discover and mend inefficiencies• Keep records of repairs and fixes for future reference• Offer timely technical support and teach users how to utilize computers correctly• Managed Retail Store Front and assisted customers with questions and purchases.

Key West, Florida, United States

Trained as Field Service Technician. Mentored under existing Field Service Technician and was responsible for installing, maintaining, and servicing a variety of telephone equipment, installing voice and data communication circuits, security cameras, panic systems, door access, and cabling. Responsible for organizing and completing the day-to-day technical operations assigned through work orders and troubleshooting trouble calls.

Computer Engineering

General Studies

Education record

Activities and Societies: Bell South Telecom Internship Electronics Club, Bellsouth Internship