Nutrition and Health Digital Content Manager, USDA/FNS/WIC Works ProjectResponsibilities include project management, utilizing Agile, MS Project, and the Atlassian tool suite, and maintenance of WIC websites (WIC Works & WIC Breastfeeding Support); research maternal health topics, creating dynamic web content, Drupal administration, optimize SEO/DCI and accessibility compliance, data analytics and reporting using Siteimprove, Google Analytics, and various data visualization tools such as… Show more Nutrition and Health Digital Content Manager, USDA/FNS/WIC Works ProjectResponsibilities include project management, utilizing Agile, MS Project, and the Atlassian tool suite, and maintenance of WIC websites (WIC Works & WIC Breastfeeding Support); research maternal health topics, creating dynamic web content, Drupal administration, optimize SEO/DCI and accessibility compliance, data analytics and reporting using Siteimprove, Google Analytics, and various data visualization tools such as Power BI. In addition, provide technical assistance for LMS offerings, and manage outreach activities such as creating infographics, electronic bulletins, and social media messaging. Show less

Dietetic InformaticistResponsible for management and support of department IT systems, databases, and processes including CBORD and interface to Eclipsys, CheckPoint and COMARK, InContact, NDSR, SharePoint, and multiple LMS. Provide technical and project management support for the department, including MS, iOS, hardware, network, and security issues.Quality Assurance Supervisor Responsible for a wide range of quality measurements and standards including patient, employee, and… Show more Dietetic InformaticistResponsible for management and support of department IT systems, databases, and processes including CBORD and interface to Eclipsys, CheckPoint and COMARK, InContact, NDSR, SharePoint, and multiple LMS. Provide technical and project management support for the department, including MS, iOS, hardware, network, and security issues.Quality Assurance Supervisor Responsible for a wide range of quality measurements and standards including patient, employee, and food safety, employee training, and patient satisfaction. Managed team of eight Health Technicians. Show less

Director, Clinical Nutrition and Dietary ServicesManaged a team of dietitians and food service managers responsible for the overall nutritional care of patients and residents at a 300-bed facility with a diverse population that included a tracheostomy-dependent / respiratory care unit, an advanced stage dementia unit, hospice care and several rehabilitation and long-term care units.

Pediatric Dietitian, Division of Gastroenterology and NutritionWorked closely with the interdisciplinary staff to help treat and manage intestinal, pancreatic, liver, and nutrition disorders in infants, children, and adolescents. - Responsible for the total nutritional care of complex, medically fragile enterally and parenterally-fed patients, managing cross-competency interactions between medical providers and insurers.- Provided extensive education and counseling to patients… Show more Pediatric Dietitian, Division of Gastroenterology and NutritionWorked closely with the interdisciplinary staff to help treat and manage intestinal, pancreatic, liver, and nutrition disorders in infants, children, and adolescents. - Responsible for the total nutritional care of complex, medically fragile enterally and parenterally-fed patients, managing cross-competency interactions between medical providers and insurers.- Provided extensive education and counseling to patients with severe chronic illnesses such as failure to thrive, celiac disease, food allergies, inflammatory bowel disease, short bowel disease, autism, eosinophilic disorders, feeding aversion, and obesity. Lead dietitian for hospital’s Celiac Disease Program. Show less

Responsible for inpatient and outpatient nutritional analysis, counseling, and education of patients in the GI service.- Developed and led the implementation of a hospital-wide eating disorder protocol- Designed and implemented the nutritional standards of care to launch the hospital’s IBD clinic

Dietetic Intern / Clinic Supervisor, Women, Infants and Children (WIC) ProgramManaged a large WIC clinic with 12 staff, providing community health services, referrals, and nutrition education.

Director, Strategic Alliance Division, Phoenix, ArizonaLed a team of 18 people as well as a $750,000 annual budget; provided consulting and customer management expertise to business divisions within Oracle regarding escalated customer issues.Senior Product Support Manager, Reading, EnglandManaged several teams consisting of senior staff members located throughout Europe in support of various customer service initiatives and ensuring strict adherence to ISO 9000… Show more Director, Strategic Alliance Division, Phoenix, ArizonaLed a team of 18 people as well as a $750,000 annual budget; provided consulting and customer management expertise to business divisions within Oracle regarding escalated customer issues.Senior Product Support Manager, Reading, EnglandManaged several teams consisting of senior staff members located throughout Europe in support of various customer service initiatives and ensuring strict adherence to ISO 9000 standards.- Founded the strategic Bug Diagnostics and Escalation (BDE) business unit; designed, developed, and implemented the group’s supporting procedures and rollout to the company’s worldwide divisions.- Recipient, Ovation Award for Exceptional Customer Service, Oracle Account ManagementSenior Global Program Manager, Redwood Shores, California- Recipient, Special Recognition Award for Exceptional Customer Service, Oracle Customer Care- Recipient, Top Performers Award, Oracle Worldwide Customer Support- Recipient, Peer Award for Exceptional Team Player, Oracle Support Show less

Technical Support Team Leader, Fairfax, Virginia- Built and led the customer support team utilizing Total Quality Management (TQM) initiatives.