-Conducted needs assessments, designed, created, and taught deep-dive technical educational curriculum for IBM software, including message brokering, performance management, event management, log management, fault management, and device configuration management tools.-Led a team of instructional designers to create and execute a targeted curriculum.-Designed and maintained lab environments for course exercises, utilizing virtual images and remote hardware.-Delivered lectures and proctored hands-on labs at technical conferences and trade shows.-Managed product implementation and integration projects within customer environments.-Conducted technical sales activities, such as client demonstrations and PoC/PoT events.-Contributed to exploratory projects, including leveraging generative AI to develop training courses.-Designed and developed commercial software certification exams.-Created an innovative, hands-on training course that taught IBM consultants to install Red Hat OpenShift from scratch and deploy IBM software into fresh Red Hat clusters, becoming the template for future IBM Cloud Pak courses.-Developed a 23-day curriculum for a complex network performance management product with no prior technical educational materials available.-Successfully published curriculum, attracting personnel from 17 different business partners, empowering them to excel in current engagements and drive future software sales.-Created, normalized, and updated courseware for software acquired and created by IBM.

-Performed needs assessments, developed and delivered technical courseware, and conducted follow-up knowledge retention analysis for order management, provisioning, and technical support teams.-Created, audited, and reviewed methods and procedures for tools, workflows, and interactions with external and internal groups for the aforementioned teams.-Developed and delivered several new-hire curricula, including four-week courses for technical support teams, two-week courses for order management and provisioning teams, and a one-week course for billing/finance teams.-Spearheaded the implementation of a three-month training program for employees transitioning from non-technical roles to technical positions within the Internet provisioning and technical support departments.-Developed over 20 new courses and delivered over 2,700 classroom hours of instruction from 2003 to 2006.-Significantly reduced training costs by employing strategies such as developing 99% of all training materials in-house, coordinating free vendor training sessions, and holding evening sessions to reduce overtime for night shift personnel.-Delivered support to the teams mentioned above with methods and procedures creation, training needs analysis, development, delivery, and ongoing process improvement during the launch of over 10 new Internet-based products and 20+ new tools from.-Supported these teams during the integration of two major network acquisitions: the Ameritech Telco (2001-2002) and the SNET Telco (2002).-Created a comprehensive training program for four job roles, spanning 24 days of content that included technical theory, processes, and tools for the Siemens/Sylantro VOIP platform, Unified Messaging, and AT&T Branded audio conferencing.-Created standard configurations for WAN routers and call quality monitoring gateways installed at customer sites and utilized field personnel for managed CPE installations for customer support.