John Pascoe Email & Phone Number

United Kingdom

London, United Kingdom

Provide 1st-Line and 2nd-Line support, by phone, email, and in person - for the Prince's Trust, the UK's leading youth charity.Support 1200 UK staff, over 100 volunteers, plus 50 international staff - as part of a team of five.Support users to a thorough, efficient, and professional level, within SLAs.Manage laptops, desktops, smartphones, tablets, TVs, conference room AV kit.In conjunction with the 3rd-Line (Infrastructure) team, implemented Windows10 & Office365 across the organisation - 1600 devices across 20 sites throughout the UK.With the rest of the Support team, performed Android phone rollout across the organisation - 600 devices.Managed implementation of Polycom Skype For Business, installing AV kit in the 10 largest offices - demonstrating to users, presenting to stakeholders, producing all documentation, training other IT staff.Assisted in 4 major office moves, including - setting up equipment, peripherals, cabling, conference room equipment, and decommissioning the old office.

Belize City, Belize

Administered IT at Belize Council for the Visually Impaired, a non-profit NGO in Belize, Central America.Implemented a Point-of-Sale system across all the clinics, using QuickBooks.Implemented a patient record system for all clinics, as part of a national Health Information System.Created HIS reports using JasperReports and SQL.Performed telephone, e-mail, remote, and desk-side support for software and hardware problems.Performed regular hardware and software installation and configuration.Developed training packages and trained staff.Created and delivered training packages to develop blind clients' IT skills.

London, United Kingdom

Supported the staff of a building company, both on-site and in the office.Designed and draughted plans and blueprints using CAD software.Drew up plans and schedules for use by surveying and construction staff.Estimated costs for materials, equipment, labour, and overheads.Responsible for ordering and buying materials, and hiring equipment.Coordinated multi-disciplined teams and regularly liaised with customers, colleagues, suppliers, and sub-contractors to ensure project progression and completion.

London, United Kingdom

Archived an investment company’s entire directory of printed files, and designed a record management system for them.Responsible for finding and administering a storage facility to hold the documents.Created and populated a SQL Server database with a Visual Basic interface for the staff to record new documents and search for existing files.Created a user manual and trained all users in the new system.

London, United Kingdom

Administered the CTI at a call centre, supporting both the voice and data networks, for over 100 users.Utilised Global Router and Contact Center to configure the predictive dialler, the call distributor, and the call handling software, for all new telemarketing campaigns.Performed telephone, e-mail, and desk-side support for agents’ software and hardware problems.Performed Windows Server administration.Performed regular hardware and software installation and configuration.Responsible for producing performance metrics for management.

Derby, United Kingdom

Member of a project to create a web-based system for the Department for Work and Pensions.Developed and tested HTML, XML, and Java code.Regularly liaised with the customer to produce technical specifications.Created tables and views using Oracle and SQL*Plus.Performed volume and integration testing.Trained the users in the new system.Utilised Harvest as team’s Configuration Manager.

Derby, United Kingdom

Researched various technologies to link together two separate systems, the combined system to be used by the Armed Forces Personnel Administration Agency to service all UK military personnel.Performed in-depth research and analysis of CORBA, IIOP, and OMA, and presented a report of my findings to all stakeholders.Advised the team producing the technical architecture for the project.Liaised heavily with all stakeholders, including business and military personnel.

Derby, United Kingdom

Performed a variety of technical and business roles as part of a project to implement an enterprise system for the customer’s entire manufacturing business.Installed software and providing on-site support at all the client sites around the UK.Developed training packages and trained the users in the new system.Provided out-of-hours on-call support to mainframe systems (using CA-Unicenter).Responsible for software updates, back-ups, and recovery.Deployed many other software packages using Microsoft SMS.

Derby, United Kingdom

Developed and tested Business Objects reports, as part of a project to enable customers to study key aircraft engine performance indicators.Created tables and views using Oracle and SQL*Plus.Performed volume and integration testing.Team’s Configuration Manager (using Harvest), Quality Controller (responsible for ISO9001 compliance), and Administrator.

London, United Kingdom

Ipswich, United Kingdom

Msc, Software Engineering

Bsc (Hons), It & Human Factors