John Patrick Austria Email & Phone Number

London, On, Ca

London, Ontario, Canada

- Supervise test-takers throughout the duration of the exam, ensuring compliance with all regulations.- Verify the identity of test-takers, ensuring that all participants are authorized to take the exam.- Assist test-takers with general inquiries related to the exam process maintaining fairness and impartiality.- Set up the examination room according to specific requirements and provide clear instructions.- Identify and address any suspicious behavior or potential breaches of exam security.- Communicate any technical or procedural issues to the appropriate staff for resolution.- Report and document any incidents or irregularities during the exam.- Ensure all exam materials are collected and secured after the exam.

Philippines

- Demonstrated experience with customer and technical support in key platforms such as Loom, Slack, Sprout, Zendesk, Jira, Linear, Notion, Guru, etc.- Collaborated with software engineers and management to ensure smooth integration of hardware and software.- Managed associates under my team by exceeding KPI standards and conducting thorough QA reports.- Provided customer support for email inquiries, refunds, technical troubleshooting, invoices, and billing.- Utilized knowledge of SAAS industry trends to implement best practices and ensure product excellence.- Managed successful projects from end to end and facilitated the delivery of timely technical support- Effectively developed and implemented new processes for increasing customer satisfaction.- Successfully mentored and trained newly hired Level I - II technical support staff.

- Excellent working knowledge of computer configurations and operating systems with the ability to be responsible for resolving technical issues.- Mastered time management, procedural documentation, organizational, communication, and customer support skills.- Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations- Experience in handling large volumes of customer interactions as one of the company's previous top agents, based on metrics.- Comfortable and adaptable in using technology as a main form of communication.- Experienced and expert in Zendesk, Linear, Slack, Jira Helpdesk, Sprout, or other CRMs- Knowledge and skills in troubleshooting SaaS in mobile devices, laptops, and computers

Region Iva - Calabarzon, Philippines

- Provided administration of Know Your Customer (KYC) documentation.- Keen management of data and appropriate storage practices.- Facilitated cash and billing transactions.- Developed trust and loyalty through excellent service.- Successfully resolved customer complaints with problem-solving abilities.- Launched strategic initiatives for continuous improvement in the customer experience.

- Ensured proper data entry & verification.- Proficient cashier, performing deposits, bill payments, and withdrawals.- Processed check technicalities & complexities.- Improved administrative and cashiering skills.- Possessed in-depth understanding of critical banking processes.

Region Iva - Calabarzon, Philippines

Diploma, Business And Information System Architechture

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Hotel, Motel, And Restaurant Management, Cum Laude