John Paul Murillo Email & Phone Number

Calabarzon, Philippines

NCR - National Capital Region, Philippines

• Providing 1st / 2nd level of support to corporate clients;
• Troubleshooting user desktop related problems using the phone and remote access tools;
• Escalating problems to 3rd level support or 3rd party vendors;
• Performing server tasks: active directory account creation / Exchange and Citrix troubleshooting;
• Perform ad and exchange administration
• Perform printer management and troubleshooting;

Ayala Ave., Makati City

• Work as part of a team responsible for delivering a high quality, customer-focusedprofessional support on all Wendy’s stores in the Philippines. Providing the very highestlevel of technical support and customer service.
• Manages all network software and hardware of the company
• Daily monitoring of head office, commissary and stores IP-VPN, Internet. Voip, DRP, Wifiand LAN / WAN. Must resolve and report immediately any disconnection problems toimmediate superior and affected department or store.
• Remote stores POS/POS Server for initial isolation of ICT concerns.
• Coordinate with third-party providers for any connection problems that need their service.
• Recommend solution to enhance or improve network performance and control to hisimmediate superior.

Riyadh, Saudi Arabia

• Responsible on preparing all the documents required to process Visa of all the resources ofthe company. Act as the Team Leader when our TL resigned from his duty and managed toprocess all the Visas to fulfill the.
• Engages with Visa Processing Agencies globally, to assist consultants with visaprocessing documents for a timely entry into Saudi.
• Provides support to both the consultant and account manager to ensure requests andthe required documents are returned quickly and accurately.
• Coordinates and updates the respective account managers with mobilisation status ofconsultants. This is to include remaining steps and timeframes, which can be shared withthe client.
• Manages and maintains a daily mobilisation tracker which is accurate and live.
• Ensures each and every process is dealt with in a timely manner to meet the company’scommitment to the client in regards to deploying candidates.

Mandaluyong City

• Handle AMA’s St. Augustine School of Nursing Mandaluyong branch ensuring that all ITconcerns and needs were attended.
• Responsible in monitoring the condition of every computer in the assignedBranch/Campus and sees to it that all units are in good working condition.
• Responsible in repairing any malfunctions in all computers which includes but not limitedto keyboard errors, mouse malfunctions, disk boot failure, system inaccessible etc.
• Monitor LAN performance in every user’s station and sees to it that they are denied oftheir access to the server.
• Deployment and Configuration of Wide Area Network Equipment such as router.
• Maintaining firewall for the restriction of the students and employees on accessingmalicious and any prohibited sites