John Perez Email & Phone Number

Huddleston, Virginia, United States

United States

A 501(c)(3) non-profit public charity dedicated to providing outdoor recreational experiences for active-duty military, veterans and their families nationwide.

Greensboro, North Carolina, United States

Responsible for all business retention efforts for the Life business. Led a team of in-house agents, project managers, technical analysts, and leaders who promote Lincoln products in an effort to retain business at risk of replacement, surrender or lapse.

Greensboro, North Carolina, United States

Responsible for leading the Partner Solutions Customer Care team consisting of Life Customer Care, Annuity Claims, Life Claims and Partner Solutions Care. Provided oversight and strategic leadership that included ensuring that best-in-class service was provided to customers, both internal and external. Responsible for 4 internal call centers as well as a vendor center. Supported an employee base of approximately 200. Managed an annual operating budget of approximately $9 Million.

Nc & Fl

I spent approximately 20 years in the investigation and security industry conducting investigations, interviews, service of process, and providing executive protection to both individuals and corporations. Worked as a contract investigator for global investigative firms conducting security assessments, threat analysis, interviews, and investigations. I held licenses in Florida and North Carolina. I have extensive experience in a variety of methods and techniques specific to this field including interviewing and interrogations, conflict resolution, covert surveillance, counter-surveillance, and cellular forensics.

Greensboro, Nc; Joplin, Mo; Lafayette, La; Oklahoma City, Ok; San Juan, Pr

Responsible for operating five Key Contact Business Call Centers located in Greensboro, NC, Joplin, MO, Oklahoma City, OK, Lafayette, LA, and San Juan Puerto Rico. Supported an employee base of 600, providing customer service to Key Contacts and Authorized Order Placers for small businesses.

Greensboro, North Carolina, United States

Responsible for operating two Business Care Call Centers of 700 employees providing customer service to Small Business customers and their employees. Full P&L and operational responsibility for these centers. Successfully reduced costs across the organization by driving operational efficiencies. Achieved one of the lowest call center voluntary employee turnover rates within the entire Mobility Organization - Consumer and Business. Developed a best-in-class call center which achieved local and national recognition for our performance and employee retention statistics. Provided training and mentoring for the leadership teams for new business call centers.

North Palm Beach, Florida, United States

Provided operational and project management support to a 1,500-employee Customer Service organization, supporting key corporate customers. Provided oversight and strategic direction in the areas of Corporate Care, Account Management/Maintenance, Call Center Operations, Order Fulfillment, New Account Services and Reporting, Planning, and Financial Analysis. Managed two fulfillment Call Centers with approximately 300 employees.

Deerfield Beach, Florida, United States