John Pham Email & Phone Number

* Experience with Microsoft Modern Workplace (Microsoft 365) technology architecture, and methodologies.* Experience with Cisco Networking, Cisco Unified CM Administration, Cisco Unity Connection Administration, Cisco Unity, Cisco Unified Communication Selfcare Portal, Setup Jabber softphone, MS Teams calling, installing new Cisco phone on the network, setup Unified messaging account or voice messages sending to MS Exchange mailboxes, working with VMWare virtual servers' environment.* Experience with all of the following technologies - Cisco and Global Protect VPN, Arcserve and Unitrend Backup, On-Prem Active Directory, Azure Active Directory (AAD), Office 365, Windows Servers. Microsoft Hyper-V environment, VMware, Trend Micro and Cylance Anti-Virus. Splashtop Bussiness Support and Kaseya Remote Monitoring and Management, PDQ Deploy and Inventory, IT Asset Management.* Experience with various Microsoft Active Directory (AD) administration tools, Windows Servers management and monitoring tools, scripts, and Azure Cloud administration consoles to manage, troubleshoot, and monitor Microsoft Windows Active Directory (AD), Domain Controllers (DC), Windows member Servers and Cloud Environments. * Working in Microsoft Hyper-V environment with Microsoft Windows Server (2016 or newer) AD administration, Domain Name System (DNS), Distributed File System (DFS), Group Policy Objects (GPO), Azure Active Directory Connect (AADC), Active Directory Federation Services (ADFS), Web Application Proxy (WAP), Public Key Infrastructure (PKI), Multi Factor Authentication (MFA). Manage and maintain Domain-based Message Authentication, Reporting & Conformance (DMARC), Sender Policy Framework (SPF), and Domain Keys Identified Mail (DKIM). Configure and execute PowerShell scripts.* Working and understanding of PowerShell scripting, networking, firewalls, security protocols, server backups, server patching and windows server security scan remediation.* Doing research and recommend new products and technologies as they become available.* Assist the messaging team in the resolution of escalated problems experienced from the service.* Provides support, (administration, maintenance and contingency planning), for multiple messaging and collaboration technologies* Identifies and participates in improvement opportunities spanning service delivery, user experience, security, etc.* Participates in root cause analysis of critical outage and incidents, engineer permanent solutions, and coordinate implementation* Support technology evaluations of new features and functions

Listed skills include Windows, Project Management, Troubleshooting, Customer Service, and 14 others.