Technical Lead
CurrentServices ownership of a range of products/services within the Contact Centre and Telephony domain.
Jun 2020 - Present
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John Phillips Email & Phone Number
Technical Lead at IAG
at
IAG
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✓ Verified July 2026
2 data sources
Profile completeness 71%
Current company
Role
Technical Lead at IAG
Location
Christchurch, Canterbury, New Zealand
Company size
Who is John Phillips? Overview
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Quick answer
John Phillips is listed as Technical Lead at IAG at IAG, a with 10241 employees, based in Christchurch, Canterbury, New Zealand. AeroLeads shows a matched LinkedIn profile for John Phillips.
John Phillips previously worked as Technical Lead at Iag and Manager, Voice and Contact Centre Technology Services at Iag.
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Email format at IAG
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IAG
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Profile bio
About John Phillips
John Phillips is a Technical Lead at IAG at IAG. Colleagues describe him as "I have worked with John over a number of Years in his different Roles within IAG, these projects have involved major deployments and changes to SIP services within IAG and large scale rationalization projects , John has been nothing but outstanding to work with and has a fantastic knowledge base that has allows him to work within the big picture to deliver great outcomes, every project we have been involved with has gone extremely well and in most cases this is due to his ability as… Show more"
Current workplace
John Phillips's current company
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Iag
12 roles
John Phillips work experience
A career timeline built from the work history available for this profile.
Manager, Voice And Contact Centre Technology Services
After formation of a group technology function across AU/NZ I was appointed to manage the Voice and Contact Centre Technology Services Team.Under my leadership we successfully deployed Webex Meetings across AU/NZ with 650+ cloud registered video endpoints and 10, 000+ Webex host accounts.
Oct 2018 - Jun 2020
Communication Services Delivery Lead
I was directly appointed to lead a team of dedicated technology specialist. Responsibilities included the operational management, life-cycle management and strategic direction for a portfolio of communications technologies including; voice, video, contact centre and unified communications.Under my leadership, the Communication Services Team was recognised as team of the year 2017 (competing against all IAG NZ technology teams) by a committee of my peers at an internal rewards and recognition event.
Dec 2016 - Oct 2018
Senior Technical Specialist - Comms Services
As the Senior Technical Specialist I was the technical lead responsible for the consolidation of disparate contact centre and telephony platforms after the acquisition of AMI Insurance and Lumley Insurance by IAG.I was part of a RFP panel for the selection of telephony/contact centre platform, voice carriage services, LAN/WAN services and mobile services.Operational management of voice and contact centre platforms.
Jul 2013 - Dec 2016
Voice Communication Specialist
Transfer of employment from AMI Insurance to IAG after the acquisition of AMI by IAG. Role and responsibilities remained the same.
Jan 2013 - Jun 2013
Voice Communication Specialist
In-sourced the support of telephony and contact centre technologies at AMI Insurance. Developed the voice and contact centre technology strategy. Migrated from TDM based telephony to VoIP. Operational management of platforms.
Jan 2009 - Dec 2012
Technical Specialist (Complex Voice Solutions)
Provide 3rd level technical support expertise on high end voice solutions to both internal stakeholders and and external customers. Mentor Cogent technical team into delivering a quality service.
Nov 2007 - Dec 2008
Auckland Service Field Operations Team Leader
Deliver high levels of customer satisfaction to Cogent customers. Manage the day to day aspects of the service business, to ensure efficient provision of service to customers while maximising revenue opportunities. Providing support to sales teams to assist them in meeting sales objectives.Jointly responsible (in conjunction with the Auckland Service Support Operations Team Leader) for managing 26 staff, including; project managers, service technician, dispatchers and administrative staff.
Mar 2004 - Nov 2007
Telecommunications Technician
Installation and maintenance of voice (PABX) and contact centre solutions.
Feb 2000 - Mar 2004
Network Surveillance Technician
Clear Communications Ltd
Working in the Network Operations Centre, I was part of a team responsible for monitoring the performance of switching and transmission platforms on the core network.
Apr 1999 - Jan 2000
Technical Oficer
Supporting the range on NEC PABX's and peripherals for local government in Katherine and RAAF Base Tindal.
Jun 1998 - Apr 1999
Dec 1997 - Jun 1998
Team & coworkers
Colleagues at IAG
Other employees you can reach at iag.com.au. View company contacts for 10241 employees →
DK
David King
Colleague at IagNarangba, Queensland, Australia
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KV
Keith Voysey
Colleague at IagPalmerston North, Manawatū-Whanganui, New Zealand
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ML
Matthew Lambrianidis
Colleague at IagMelbourne, Victoria, Australia
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AG
Aleksandra Glaveski
Colleague at IagGreater Melbourne Area, Australia
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FM
Frank Molezer
Colleague at IagGreater Sydney Area, Australia
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LC
Lexie Carran
Colleague at IagMarton, Manawatū-Whanganui, New Zealand
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PB
Pam Burrows
Colleague at IagStarvation Hill, Canterbury, New Zealand
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LS
Lili Sheibani
Colleague at IagGreater Sydney Area, Australia
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VP
Vitthuran Puvanendran
Colleague at IagGreater Sydney Area, Australia
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CK
Constance Koh
Colleague at IagSydney, New South Wales, Australia
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David King
Colleague at IagNarangba, Queensland, Australia
View →
KV
Keith Voysey
Colleague at IagPalmerston North, Manawatū-Whanganui, New Zealand
View →
ML
Matthew Lambrianidis
Colleague at IagMelbourne, Victoria, Australia
View →
AG
Aleksandra Glaveski
Colleague at IagGreater Melbourne Area, Australia
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FM
Frank Molezer
Colleague at IagGreater Sydney Area, Australia
View →
LC
Lexie Carran
Colleague at IagMarton, Manawatū-Whanganui, New Zealand
View →
PB
Pam Burrows
Colleague at IagStarvation Hill, Canterbury, New Zealand
View →
LS
Lili Sheibani
Colleague at IagGreater Sydney Area, Australia
View →
VP
Vitthuran Puvanendran
Colleague at IagGreater Sydney Area, Australia
View →
CK
Constance Koh
Colleague at IagSydney, New South Wales, Australia
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FAQ
Frequently asked questions about John Phillips
Quick answers generated from the profile data available on this page.
What company does John Phillips work for?
John Phillips works for IAG.
What is John Phillips's role at IAG?
John Phillips is listed as Technical Lead at IAG at IAG.
Where is John Phillips based?
John Phillips is based in Christchurch, Canterbury, New Zealand while working with IAG.
What companies has John Phillips worked for?
John Phillips has worked for Iag, Ami Insurance Company, Cogent Limited, Clear Communications Ltd, and Nec Australia.
Who are John Phillips's colleagues at IAG?
John Phillips's colleagues at IAG include David King, Keith Voysey, Matthew Lambrianidis, Aleksandra Glaveski, and Frank Molezer.
How can I contact John Phillips?
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