Leading a team to release qualification products for Waters systems, enabling system sales in regulated markets.● Project managing and running development activities to generate and release instrument and software qualification products IQ/OQ/MP.● Process improvement, optimising development processes resulting in an improved release timing aligned to other business units.● Communicated technical information to Waters personnel delivering CSV services. ● Supported customers with their DQ/URS and data integrity queries, providing information to enable them to prepare and respond to regulatory inspection.● Excellent customer service/support skills in the science sector. Resolved critical customer situations and related escalations in support of the field operations teams. ● Highly proficient writing technical documentation, for example, process/procedures, SOPs, reports, test scripts, training documents and presentations.● Expert in Waters technology, MS, UHPLC and associated informatics products waters_connect/UNIFI and MassLynx.● Skilled at performing preventative maintenance and qualifications of QToF MS systems, UHPLC, BioAccord/RDa systems, and other Xevo mass spectrometers.

Responsible for process deliverables, for Global Service products in support of new product introductions to agreed timelines.● Prioritised, directed and delegated a wide variety of complex issues and managed risk log and corrective actions.● Created Gantt charts and dashboard reports to senior management to allow tracking of projects and escalation and resolution of challenges. ● Utilised IBM DOORS/Jazz and SAP for development/process documentation, more recently Atlassian toolset (Jira/Confluence).

Service technical lead for the Xevo QToF systems working cross functionally with research and field teams. - Responsible for new product service deliverables;● Installation/commissioning test methodology and associated manuals and checklists.● Technical reference documentation and field training material.● Presenting technical updates and training topics at Service Management meetings.● Proactive, improved field efficiency by promoting remote access tools. Resulting in reduced travel costs, decreased fault resolution times, reduction in parts costs and improved customer satisfaction. ● Subject matter expert with troubleshooting complex issues for internal and external customers on Waters ToF products. ● Executed instrument and software qualifications at customer sites, collaborating with their users and quality assurance teams to complete all activities.

Research and Development Chemist.Analysis of flavanoids/tannins and novel polymer/dendrimer characterisation; via MALDI-TOF.Provided analysis service for protein/peptide ID.