John Pollack Email & Phone Number

• Conduct pre-sales technical support on Gigamon visibility platforms supporting IT infrastructure and security tool projects.• Demonstrate Gigamon’s business and technical value to prospects and customers.• SME for Cloud based soluitons• Mentor new SE team members.

• Conduct pre-sales technical support on Gigamon visibility platforms supporting IT infrastructure and security tool projects.• Demonstrate Gigamon’s business and technical value to prospects and customers.• Train reseller sales reps and SE’s to identify, qualify, and sell Gigamon solutions.• Mentor new SE team members.

• Deliver CA's Service Assurance business and technical messaging at enterprise accounts.• Align customer needs with capabilities of Service Assurance components and identify opportunities to grow deals.• Provide strategic direction to account teams for Service Assurance products.• Provide business insight and technical expertise to the customer.• Provide an executive liaison to customers to enhance the account team linkage to Product Management, Product Development, Support, and the CA Executive Team.• Assist AD/AM's in attaining and maintaining relationships across the executive ranks of the customer – IT, Business Units, and 'C' level executives.• Conduct and manage complex Proof of Concept projects at prospect sites involving Service Assurance products in Infrastructure Management, Service Operations Management, and Application Performance Management.

• Teamed with Territory Sales Executives to provide quality pre-sales support, presentations focused on exhibiting business value to prospective buyers.• Conduct technical product demonstrations, in-depth Proof-of-Concepts.• Deliver customer technical support when needed. • Focused on Netflow Analysis, TCP/IP application delivery, VoIP Quality of Service, and SNMP Performance Management products.

• Responsible for software sales of HP OpenView service management, system, network, and storage management solutions. • Managed accounts in both the territory commercial and enterprise market segments, with emphasis in financial, healthcare and manufacturing segments.• Successfully leveraged relationships with internal HP sales forces, 3rd party vendors, and reseller channel.• Developed expertise in HP OpenView system management, IT service management, Business Process Insight and Change and Configuration solutions.

• Responsible for the system sales of hardware, software, infrastructure, and e-services at selected AdvizeX Enterprise accounts. • Successfully sold HP 9000 Unix, HP NetServer NT, Oracle, Cisco, and EMC solutions to new and existing accounts.• Developed new business through cold calling, customer and partner referrals, and networking organizations.

• Provided presales technical support for Hewlett-Packard Intel based servers, PC desktops, networking, printing and information storage products.• Managed customer technical evaluations to insure the success of Hewlett-Packard products.• Conducted technical presentations, evaluation benchmarks, request for proposals, seminars, and end user technical support in order to close business for Hewlett-Packard products.• Proactively managed the technical needs of end user accounts, providing periodic technical updates and linking customers to support and other technical resources.• Actively engaged account teams in sales development and strategy.

• Managed presales technical activities for major Lotus customers in Northeast Ohio. • Conducted seminars on Lotus products.• Engaged in customer evaluations, competitive benchmarks for Lotus spreadsheet, graphics, and groupware products.• Developed custom software solutions for major Lotus corporate customers.

• Installed ADR system software (relational database, 4GL, performance monitoring, and library systems) on MVS, VM/CMS, and DOS/VSE mainframe systems.• Trained end users on the ADR system software.• Managed customer pilot projects using ADR software.• Provided post sale technical support, patch analysis, and operational reviews.

• Designed relational database schemas for implementation on Cincom Systems Total and Applied Data Research's Datacom DB systems.• Worked with end users to develop data requirements for applications.• Provided backup, restore, and system maintenance on IBM 4341 mainframe.• Wrote custom application and utility programs.

B.S., Industrial Management/Accounting

Education record