John Power Email & Phone Number

Melbourne, Victoria, Australia

InsuranceCONNECT is an Australian owned and operated dynamic software development house which operates, supports and maintains the very successful UnderwriterCENTRAL™ system and associated products for Underwriting Agencies and Insurers.May 2015 - Nov 2016Application ConsultantResponsibilities: Involved in the full implementation life cycle of our insurance systems across multiple client sites. • Worked as part of a team that was responsible for the analysis of the client requirements, solution design and hands-on configuration of our insurance system.• Ensuring any proposed customer requirements are feasible and would be an addition to the customer user experience.• Making customers transition from their existing Insurance system and processes as smooth as possible.• Recommending configuration changes to best suit their business needs.• Assessing customers hardware to ensure it meets our specifications and advise accordingly.• Making sure projects are delivered on time and to the customers specifications as outlined in Pre-design meetings.• Liaising with developers when migrating clients data from their existing systems and integrating with other 3rd party applications.• Responsible for managing implementations across multiple sites.• Involved in configuring and installation of the software for customer Testing and also for customers live environment.• Coordinated activities of a small group of consultants.• Build strong client relationships, have the ability to assist non-technical clients through issues and questions. Provide ongoing support and consultancy on all areas of our system.• Managing multiple on going Projects simultaneously.• Meeting with new clients on-site to get an understanding of their business and advise the best way to implement it into our software.

Melbourne

Startrack Startrack is a national Australian transport and logistics company. It is an ITIL driven workplace.Dec 2012 – May 2015Application Support AnalystResponsibilities: Provide daily support and monitoring for External/Internal users of in-house application, both stand alone application and online version for Windows XP, Win 7 & 8, Server and OSX.• Network testing for application to communicate through a WAN connection.• Creating, repairing, querying and testing MS Access databases.• Logging tickets in CRM (Sales Force) and USD (Change Management Database)• Use of Peoplesoft and other internal tracking, billing and logistics systems to diagnose faults in data transferred and for customer/internal issues.• Continuous UAT of new updates to software along with rollout of application on WIN 8.1.• Liaising with internal teams and external support companies on a daily basis to help solve outstanding issues.• Validation and testing of 3rd party systems data to adhere to company specifications.• Testing of any new H/W to work with application.• Installation, Remote testing and configuring of thermal printers.• Installation of application on single and multi user networks.• Involved in transition of help desk to a new help desk in Sydney which involved continuous meetings with Project Manager and TL of new team.• Creating knowledge based articles and trained up senior members of new support team in preparation of transition.

Responsibilities: Provided daily support of both hardware and software issues to all interstate offices. • Worked with senior support agent on a daily basis supporting MS Office, Windows and OSX issues.• Day to day monitoring and support of in-house applications.• Regular contact with onsite engineers with smart phones and laptop issues.• Deal with H/W and S/W printer related issues.• Helped with move and setup of new office when company moved interstate.

During my time with the company I was employed as a Technical Support Agent. This involved dealing with technical calls from over 5000 employees Responsibilities: A key lead member of the technical support team within the IT service centre at ESB's headquarters. It was my responsibility to pro-actively solve and provide 1st & 2nd level Technical Support for all ESB employee's. My duties and tasks included but were not limited to the following. • Manage all administrative operations relevant to computer support for technicians and customers. • Provide technical advice & support for Electricity Supply Boards Employees to determine hardware & software requirements . • Liaise with application support groups within the company and externally. • Citrix administration and troubleshooting, application support, security access requests and profile assistance. • Verify fixed incidents with customers through the use of call backs. • Remote desktop assistance, troubleshooting and incident resolution • Configuration and setup for users within MS Outlook. • Visit various company sites to discuss adapting and upgrading existing software programs used. • Liaise with clients and employees to answer questions, disseminate or explain information, take orders and address complaints. • Selected to sit in with Team Leader during interviews in the search for new members of our team