John Power Email & Phone Number

Melbourne, Victoria, Australia

• InsuranceCONNECT is an Australian owned and operated dynamic software development house which operates, supports and maintains the very successful UnderwriterCENTRAL™ system and associated products for Underwriting.
• Worked as part of a team that was responsible for the analysis of the client requirements, solution design and hands-on configuration of our insurance system.
• Ensuring any proposed customer requirements are feasible and would be an addition to the customer user experience.
• Making customers transition from their existing Insurance system and processes as smooth as possible.
• Recommending configuration changes to best suit their business needs.
• Assessing customers hardware to ensure it meets our specifications and advise accordingly.

Melbourne

• Startrack Startrack is a national Australian transport and logistics company. It is an ITIL driven workplace.Dec 2012 – May 2015Application Support AnalystResponsibilities: Provide daily support and monitoring for.
• Network testing for application to communicate through a WAN connection.
• Creating, repairing, querying and testing MS Access databases.
• Logging tickets in CRM (Sales Force) and USD (Change Management Database)
• Use of Peoplesoft and other internal tracking, billing and logistics systems to diagnose faults in data transferred and for customer/internal issues.
• Continuous UAT of new updates to software along with rollout of application on WIN 8.1.

• Responsibilities: Provided daily support of both hardware and software issues to all interstate offices.
• Worked with senior support agent on a daily basis supporting MS Office, Windows and OSX issues.
• Day to day monitoring and support of in-house applications.
• Regular contact with onsite engineers with smart phones and laptop issues.
• Deal with H/W and S/W printer related issues.
• Helped with move and setup of new office when company moved interstate.

• During my time with the company I was employed as a Technical Support Agent. This involved dealing with technical calls from over 5000 employees Responsibilities: A key lead member of the technical support team within.
• Manage all administrative operations relevant to computer support for technicians and customers.
• Provide technical advice & support for Electricity Supply Boards Employees to determine hardware & software requirements.
• Liaise with application support groups within the company and externally.
• Citrix administration and troubleshooting, application support, security access requests and profile assistance.
• Verify fixed incidents with customers through the use of call backs.