John Pullar

John Pullar Email and Phone Number

RETIRED @ Jetstar Airways
collingwood, victoria, australia
John Pullar's Location
Deepdene, Victoria, Australia, Australia
John Pullar's Contact Details

John Pullar personal email

n/a
About John Pullar

The common theme that runs through my work history is that of:• Research – establishing what is going on in an industry, company or business situation through dialogue with key stakeholders (one on one or in workshops) and other background research, to bring together a range of data and information.• Analysis and Documentation – Documenting the ‘as is’ situation and then describing the implications and possibilities of the research findings to the relevant audience.• Implementation – Taking the research and analysis and using it to help drive development, testing and implementation of projects to provide significant improvements to business processes.Communication Skills: Well developed written, verbal and listening skills. Customer Service: Experience dealing with clients/customers in the sharebroking and oil industries and internal customers in all other roles.Establishing Networks: Many different networks of contacts have been formed at various times in order to carry out certain tasks/projectsComputer Literate: Conversant with Windows, XP, Excel and Word software packages (all on a daily basis) and Powerpoint, Visio, BO, Access and MS Project Manager (as required). I have a good working knowledge of BPMN and have an understanding of the UML.Adaptability: Equally happy working alone, as part of an established group, or project team, with each of these organisational styles having been worked at some stage in the past few years.Specialties: I have industry experience in the Aviation, Oil and Electricity industries. Airline Services Systems: In the Aviation Industry, I have worked with Open Skies, New Skies and Sabre, including several robotic functions developed to carry out specific tasks inassociation with these systems. I also had a brief introduction to Amadeus.

John Pullar's Current Company Details
Jetstar Airways

Jetstar Airways

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RETIRED
collingwood, victoria, australia
Website:
jetstar.com
Employees:
2751
John Pullar Work Experience Details
  • Na
    Retired
    Na Aug 2022 - Present
    Australia
  • Jetstar Airways
    Senior Business Analyst
    Jetstar Airways Mar 2022 - Present
    Melbourne, Victoria, Australia
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  • Sailing Sabbatical
    Skipper
    Sailing Sabbatical Oct 2016 - Jan 2021
    My wife and I bought a catamaran in Cape Town and began our nautical adventure. We visited the Caribbean before crossing to the Mediterranean, back to the Caribbean, through the Panama Canal and across the Pacific to Queensland. We thoroughly enjoyed our time afloat, taking full responsibility for the safety of ourselves and the proper functioning of our boat and being rewarded with a host of new experiences along the way. With Covid 19 closing international borders, we have moved to Melbourne, to begin a new chapter in our lives.
  • Cathay Pacific Airways
    Lead Business Analyst
    Cathay Pacific Airways Mar 2014 - Oct 2016
    Hong Kong Sar
    Worked as lead BA on a Travel Retail Platform implementation that developed and delivered the capacity for customers to simultaneously book flights and accommodation online and through the call centre. During development I helped facilitate workshops to gather business requirements and document these. I worked with key stakeholders to ensure that new processes were developed, communicated and training provided to impacted teams in Hong Kong and offshore. After the initial implementation I worked closely with the call centres to ensure relevant customer issues were identified and prioritised for remedial action. Following go-live our Hong Kong based team and the off-shore developers in Ireland received training in the Agile methodology. Our outstanding requirements were formed into our backlog and then transformed into epics and stories for prioritisation into future sprints. We had daily local scrum stand-ups and weekly joint sessions with the offshore developers in Ireland using MS Teams to groom the backlog.I was then the BA on a project that removed low-benefit features from the Amadeus, Departure Control System. In this role I was primarily responsible for working closely with business stakeholders to establish the impact on the business and customers of removing several bespoke processes. I was able to identify alternative business processes and negotiate acceptance so that the low benefit features could be removed.
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  • Dhanush Infotech (Aust) Pty Ltd
    Business Analyst
    Dhanush Infotech (Aust) Pty Ltd Sep 2013 - Feb 2014
    Jj Richards And Sons
    AS the project BA, I delivered process analysis and prepared documentation to support a business transition from paper-based to electronic data entry for our client JJ Richards. JJ Richards provides liquid waste removal for gas drilling activities in central Queensland and needs to maintain appropriate records for invoicing and regulatory requirements. In this project I worked closely with the customer to understand current state processes and develop appropriate changes to ensure that a transition to a tablet-based system would provide real business benefits. This involved working closely with business stakeholders to understand, define and document future state processes and prepared a project plan. I then created wireframes using MS Visio to map out the user experience (JJ Richards staff) and customer experience (customer’s sign off for task completion) to get agreement that we were on track. I also wrote Agile-based user stories and acceptance criteria for the development team to follow.
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  • Virgin Australia
    Business Analyst
    Virgin Australia Apr 2012 - Feb 2013
    Brisbane, Australia
    I was hired by Virgin Australia as a Business Analyst to work within the Ground Ops, Product and Departure Control System streams as part of Program Unify - a comprehensive project aiming to replace Virgin’s current Navitaire and Amadeus airline services platforms with the Sabre, GDS system, under a single designator.Key Responsibilities1. Writing up Targeted Business State Documents for schedule changes and boarding priority2. Documenting the configuration required for new seating functionality as delivered by Sabre.3. Liaison with Sabre regarding delivery of a fully functional, defect free seating solution4. Ensuring the seating deliverables functioned as agreed between Sabre and Virgin
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  • Virgin Australia
    Test Analyst
    Virgin Australia Feb 2011 - Nov 2011
    I was the Test Lead working on a comprehensive re-vamp of the Velocity Reward’s loyalty platform and the member offering.Key Responsibilities1. Writing up the strategy and test plans required for Release 1 (platform upgrade and initial new benefits for members) and Release 2 & 3 – the major changes to the Velocity Frequent Flyer program2. Development of the test cases designed to test the new functionality3. Coordination of additional test analysts during the test execution phase
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  • Virgin Blue
    Test Analyst
    Virgin Blue Mar 2007 - Apr 2009
    When all work was stopped on the Blue Res Project for which I was initially employed by Virgin Blue as a business analyst, I was retained to help carry out the testing required for an upgrade of VB's airline services system. Subsequently, I continued as a Test Analyst with VB, until I left in April 2009.Key ResponsibilitiesDevelopment and execution of test cases for the airline services system, predominantly related to Airline Operations and Revenue Operations.Test Lead for several subsequent airline services systems upgrades.Using source material, the development of and then execution of test cases related to a range of new business initiatives reliant on the airline services system including its web based, bookings, subsystem.Test Lead for the verification of the successful migration of data generated by the airline services system into a data warehouse environment.Development and execution of test cases for V Australia relating to aircraft messaging and a process application designed to facilitate/automate the e-mailing of booking acknowledgements to customers.Key AchievementsGained an in-depth understanding and experience of the test process from the development of a test strategy and a test plan, through to identifying individual test requirements, test execution, defect tracking and finally the production of a test summary report.
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  • Virgin Blue
    Business Analyst
    Virgin Blue Oct 2006 - Mar 2007
    I was initially employed as a business analyst on Virgin Blue's (VB) Blueres project. This project was a joint effort between VB (purchaser), a vendor and a software developer to build a new integrated airline services application (bookings, check in, ground operations, revenue management). My role within this project was to provide business analysis support to two Subject Matter Experts from the Aircraft Operations (AO) and Revenue Operations (RO) sections of VB's business.Key ResponsibilitiesPrepare documents to assist in gaining approval from the Civil Aviation Safety Authority for four subsystems that had airline safety implications.Document the test scripts and results of AO's and RO's testing of each new release of the application software.Prepare a Project Plan (MS Project 2003) for the AO and RO work streams.Key AchievementsThe implementation plan documents I produced, clearly described the changes and impacts the new software will have on 4 of VB's existing safety related systems and the testing carried out to identify any issues.I established a system for recording and tracking the progress towards defect free running of the application's AO and RO functionality and its integration with other VB systems.Please note, when I left Shell in July 2004, I did so in order to travel and pursue several other interests. Subsequently, I spent the remainder of 2004 cycle touring from the west coast of Canada, down through the Rocky Mountains to the US border with Mexico and then East to the coast of Florida. In 2005, I bought a yacht in Brisbane and spent the remainder of 2005 cruising off the Queensland Coast. After spending some time back in New Zealand, I returned to Queensland and sought work.
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  • Shell Australia Ltd
    Ivr Specialist
    Shell Australia Ltd Nov 2002 - Jul 2004
    Key ResponsibilitiesSupport the ongoing functioning of Shell Australia and New Zealand's telephony systems as first line support for any hardware, phone line or software issues and responsibility for managing the resolution of those issues so as to minimise disruption to the business.Develop and implement changes to the IVR system in both Australia and New Zealand in support of business process changes.Provide, on rotation, first level support to Vantive, Shell's CRM system, with the view to identifying ongoing problems requiring fixes.In conjunction with a group of Vantive developers, arrange document and manage the implementation of fixes and enhancements to the Vantive system.Key AchievementsI managed the migration of Shell's interactive (call centre) telephony system from Spring Street to Shell's new head office location at Redfern Road.I managed a large, technical, infrastructure system that provided routeing for around seventy, 13 and 1 800 (0 800) numbers to the call centres in Melbourne and Wellington as well as a number of other call locations.I managed or assisted in the implementation of a number of key infrastructure enhancements (including a PABX upgrade for NZ, new IVR servers for Australia) to provide a more robust business platform.I had a key role in the integration of Shell's regional distributors into Shell Australia's CRM business processes.
  • Shell New Zealand
    Business Analyst It Integration
    Shell New Zealand Mar 2002 - Nov 2002
    Key ResponsibilitiesDevelopment of a series of business specifications related to the transition of Shell New Zealand from FREND (an in-house built, CRM system) to Vantive including further development of Vantive into a shared Australasian platform.Coordination of the development work and testing required for the software build to these business specifications and then migrating the software from the development into the production environment.Key AchievementsI worked with key stake holders and users to map and document a number of Shell New Zealand's CRM business processes.In conjunction with systems developers, these business processes were incorporated in Vantive to enhance that systems capability and the new product was successfully rolled out.Key AchievementsI was responsible, in conjunction with an external market research agency (Millward Brown), for developing and instituting a customer satisfaction survey for both New Zealand and Australia.I was part of a project team that shifted rural distribution customers from service provision by independent distributors, to dealing with Shell direct.Carried out general analysis work and reporting functions for the SNZ Commercial Group.Key AchievementsUsing BO, I played a key role in the analysis of the profitability of SNZ's various customers and products. Together with similar work carried out in Australia, this led to a major restructuring of Shell across the two countries.Assisted the LPG Manager with the successful takeover and establishment within Shell, of a Nelson based LPG reseller and equipment installer.Developed a means whereby SNZ's Rural Distributors could load information about their customers from Prophet (their accountancy package) into a basic CRM programme called ACT.
  • Electricity Corporation Of New Zealand
    Business Analyst
    Electricity Corporation Of New Zealand Mar 1989 - Apr 1998
    Key ResponsibilitiesSupport services for the Energy Services Manager and other group membersPreparation of business plans and budgetsMonitoring of performance against business plans and budgetsWriting a series of reports on the various markets for energy in NZInvolvement in two project teams, one of which looked at an export led growth economy and the other looking at uptake of energy efficient technologies Applying a strategic business perspective to the Energy Services Group's activitiesDevelopment of appropriate databasesKey AchievementsI was part of the team that developed an energy services, group to support ECNZ's corporate goals and build relationships with its customers. This was a key part of ECNZ's strategy through the establishment phase of a wholesale market in electricity.
  • Harcourt Longuet Hume And Co Ltd
    Research Manager / Investment Analyst
    Harcourt Longuet Hume And Co Ltd Jul 1983 - Jan 1989
    Key ResponsibilitiesSetting work priorities of one, to two, Investment AnalystsAssessing the investment prospects of listed companies in New Zealand and overseasWriting investment reports and the firm's newsletterClient advising - particularly during periods of intense market activity
  • Department Of Trade And Industry
    Assistant Advisory Officer
    Department Of Trade And Industry Jan 1980 - Jul 1983
    Carried out industry studies, reviewed applications for exemptions from the Price Freeze Regulations.
  • State Services Commission
    Assistant Management Support Officer / Recruitment Officer
    State Services Commission Jan 1978 - Jan 1980
    Helped interpreted the Public Service Manual for several public service departments I was assigned to. Recruited mainly school leavers to work in government departments
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John Pullar Skills

Research Analysis Documentation Requirements Gathering Requirements Analysis Business Analysis Business Process Testing Software Documentation Airlines Crm Vendor Engagement System Testing User Acceptance Testing Test Planning Process Improvement Databases Visio

John Pullar Education Details

Frequently Asked Questions about John Pullar

What company does John Pullar work for?

John Pullar works for Jetstar Airways

What is John Pullar's role at the current company?

John Pullar's current role is RETIRED.

What is John Pullar's email address?

John Pullar's email address is jo****@****fic.com

What schools did John Pullar attend?

John Pullar attended University Of Canterbury, Timaru Boys High School.

What skills is John Pullar known for?

John Pullar has skills like Research, Analysis, Documentation, Requirements Gathering, Requirements Analysis, Business Analysis, Business Process, Testing, Software Documentation, Airlines, Crm, Vendor Engagement.

Who are John Pullar's colleagues?

John Pullar's colleagues are Jessie Pertile, Tony Shaw, Ronnie Dela Cruz, Mieaust, Bree Lindley, Dad Cave, John Howell, Maree Walters.

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