John Q Email & Phone Number

San Jose, California, United States

● Plan, report and manage test plans and sprints as a Scrum Master and Team Lead.● Work closely with R&D/Architecture teams on bug fixes, legacy issues and new features.● Linux kernel troubleshooting and driver testing.● Ethernet functional testing under switches/routers.● Design, write and execute manual/automated tests using L2/L3 protocols like OSPF, BGP, QoS, VXLAN, LLDP, xSTP, VRRP, Multicast etc.

San Jose, California, United States

● Test Embedded Network Systems (Software and Hardware). ● Review product design documentation to ensure that the requirements stated are correct, unambiguous, and verifiable. ● Execution of manual and automated tests. ● Recommend design improvements or corrections to engineers throughout the development process. ● Reporting, tracking, and verification of defects. ● Maintenance of test environments. ● Develop an ongoing relationship with the customers and become their advocate. ● Travel to client locations, as needed, for support, and collaboration. ● Own the relationship between customer’s technology team and our technology team. ● Ensure clients successful use of the product, increase adoption, engagement, satisfaction and client retention. ● Analyze clients product performance and apply optimizations, where applicable. ● Coordinate system configurations in accordance with client requirements.

San Jose, California, United States

● Test Embedded Network Systems (Software and Hardware).● Work with product engineering and development teams to design, implement and test new products and features.● Execute and Design Test Plans/Test Cases for new features covering core functionality and corner case scenarios based on customer requirements.● Report and manage bugs (Jira, Redmine, TestRail) and work with the Software Development team to resolve them.● Work with team members to come up with better ideas to help drive the product quality to the highest standard.● Work with L2/L3 protocols and technologies (TCP/IP, OSPF, BGP, VRRP and many others).● Design test topology.● Work with protocol analyzers and test equipment like IXIA, IPerf, Ostinato, Wireshark and et

San Jose, California, United States

● Design, build and operate high availability networks.● Manage production enterprise IP networks:- LAN/WAN routers, switches and firewalls, wireless.- Cisco, HP Network, Huawei, Juniper, Check Point.- BGP, OSPF, EIGRP.● Work with third-party partners to provide site-to-site VPN, remote access.● Support and troubleshoot all areas of the network and resolve any issues in a timely manner.● Define and implement network access control policies across all network infrastructure and assess the impact of current network security recommendations and publications.● Work directly with the Voice team to ensure that VoIP services meet or exceed all quality objectives.● Monitor performance statistics on network traffic and usage and capacity planning circuits and infrastructure (Splunk, Zabbix).● Work closely with IT and Systems Engineering (DevOps) on data center and enterprise projects.● Provide excellent customer service to internal and external customers, including responding to escalations, proactively notifying customers of network issues, and assessing and communicating business impact.● Track, report and proactively resolve network capacity issues based on business forecasts.● Manage, install, configure, and harden Linux server infrastructure for network services: Squid, Apache, MySQL, pfSense, VyOS, etc.● Participate in 24x7 on-call shifts.● Identify inefficiencies and suggest process improvements.● Stay current on new technologies and best practices to introduce new features throughout the system

San Jose, California, United States

● Provide technical support and resolution to all offices.● Configure, deploy, and maintain Microsoft virtualization infrastructure. ● Manage 100+ server environments. Windows 2008 R2/2012 Server platforms, including Active Directory, NTFS permissions, DNS, DHCP, OS security and systems patches.● Perform installation, configuration, maintenance, and troubleshoot new systems and peripherals.● Identify and resolve hardware and software issues.● Evaluate new technologies to improve service reliability, performance, and efficiency.● Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.● Assist in the recommendation, planning, and implementation of new enterprise IT systems.

San Jose, California, United States

• Help with user difficulties associated with IT-infrastructure;• Consultation and help in working with enterprise software