✪ Profile ➤ John is a highly experienced and acclaimed Automotive & Operations Management professional. With 27+ years of progressively combined and proven experience in Fixed Operations, Parts/Service Management, Administration, Financial Services, Business Analysis, Strategic Planning, Sales & Marketing, Customer Service, Contract Negotiations & Management, P&L Accountability, Client Management, Fleet Management, Vendor Sourcing, Revenue Generation, Business Development, Training & Coaching, Operations, Staff Coordination and related scenarios, John has accumulated a wealth of knowledge and skills cemented throughout his rewarding career.Through a rich academic and professional background, he has an ever-evolving knowledge-base in a dynamic array of areas that deal with Leadership, Team Building, Time Management, Goal-Setting, Self-Motivation, Mindset and Workplace Excellence.✪ Core Competencies ➤ His areas of specialization entail: fixed operations management, business development, strategic sales and growth, product management, contract management, revenue generation, training, vendor & stakeholder management, team support and business coordination environments.John applies advanced practices involved in multi-divisional Operations Management, Business Administration, Automotive Functions and P&L Accountability areas, with special attention to creating long-lasting client relationships. He has been able to combine his professional background with the dynamics of the rapidly evolving Business Analytics, Automotive Operations Management, Customer Management and Team Relationship Building realms of today where attainment of robust organizational goals are crucial to the short and long-term advancement of any company. ✪ Career Vision ➤ With an unflinching passion and insatiable drive for progress, John believes in the golden formula of K.S.E (Knowledge, Strategy and Execution). It is the very bedrock and intrinsic pillar upon which his long and illustrious career has grown, advanced and evolved over the years. It is this visionary foresight that fuels his unwavering devotion towards his professional aspirations in Automotive & Operations Management. If your Corporate & Management needs entail an adept, highly committed, resourceful and experienced professional with a proven track record for success, John can be reached via: ✤ LinkedIn Direct Message✤ Email: johnrashid09@gmail.com
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Fixed Operations ManagerAutoprice Canada Jan 2018 - Sep 2019Toronto, Canada AreaAttained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely mannerSpearheaded managing daily activities of the service department; forecasting targets and clearly communicating departmental goals and the individual actions required achieving themRoutinely tracked essential KPIs to prepare and distribute a daily and monthly report to staff and upper management with timeliness and tactCoordinate sales forecasting, planning, and budgeting processes for the Sales organizationExecuted balanced sales growth, increased market share and customer satisfaction to achieve a multi-year growth planCoordinated communications with clients, staff, internal departments, contractors in timely mannerSpearheaded service advisor and appointment/transportation coordinator team while actively generating, coding, and invoicing work orders for customerInspired and empowered staff to make appropriate decisions and collaboratively offer solutions to conflict and improve both day-to-day operations and profitability to decreasing dealer costs**Achievements Snapshot**Extensive experience, solid skills and proven results working in environments dealing with pre-owned luxury vehicles such as: Mercedes, BMW, Porsche, Land Rover, Audi and Jaguar. Able to convey product USP to clients compellingly; enhancing company image and cementing brand Successfully designed and implemented process improvements to increase billable hours shop hours, decrease technician downtime, effectively dispatch shop load, increasing after-sales volume Proactively improved processing quality, establishing realistic expectations and decreasing time of certified pre-owned unit reconditioning, while maintaining profitability consistently -
Service ManagerFirestone Complete Auto Care Jun 2015 - 2018Toronto, Canada AreaAttained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with genuine passionSuccessfully recruited and trained qualified service personnel, while devising and implementing monthly advertising and promotion programs with tact and timelinessCreated and spearheaded service, sales and profit objectives for presentation to head office, while maintaining records and controls necessary to ensure adherence to expense budgetEnsured timely purchasing of specialty tools and equipment and ensuring proper maintenance and security afterwards, while staying abreast with competitive operations, market conditions and internal trendsEstablished a strong premise for ensuring that the needs of the department are met consistently**Achievements Snapshot**Continually strove and cemented good customer, employee, public and interdepartmental relations, while assembling routine group meetings for all service personnelMaintained service customer files and performing effective follow-up -
Fixed Operations ManagerCarol Ford Oct 2012 - Oct 2013Newfoundland And Labrador, CanadaSpearheaded profitable operations with a strong focus on revenue rating activities, while conducting inventory analysis, advertising, and service training management and managing daily operations of 30 employees and 3 department managersMaintained quality service by following company policy and procedures Handled hiring, training, performance evaluations, compensation plans, and terminations, while supporting management and employees in achieving their satisfaction objectivesCreated strong relationships and viable connections with vendors and dealers Assisted warranty department to review policy adjustments, understand and apply warranty guidelines, ensuring correct processing of claims, and communicate warranty information and goodwill policy and clarifications to customers**Achievements Snapshot**Successfully devised service center plans and procedures to achieve organization’s goals, while analyzing dealer CVP performance and processes, identifying areas in need of improvement and making recommendations Facilitated Parts and Service Managers in strategically improving the overall profitability of the dealership, while enhancing customer experience through the achievement of specific VOC objectives and process implementation
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Fixed Operations ManagerPlaza Kia Sep 2010 - Sep 2011Thornhill, On -
Fixed Operations / General ManagerBieri Automobile Sales Inc. Aug 2000 - Sep 2006Spearheaded a service department 16 bay and 6 bay body shop encompassing all workshop and after sales services, while coordinating activities of businesses of two departments concerned with estimating, pricing and repair ordersInterviewed, hired, trained and dismiss personnel, performed evaluations and decided on salary increases and promotions, enforced regulations as requiredRoutinely reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvementSuccessfully managed staff and prepared work schedules; assigning specific duties, directing financial and budget activities to fund operations, maximize investments, and increase efficiencyEstablished and implemented department policies, goals, objectives and procedures, while overseeing sales promotions, coordinating with other department’s head as requiredLocated and selected suppliers representing management in purchase negotiations, while increasing the overall profits for the dealership**Achievements Snapshot**Extensive experience, solid skills and proven results working in environments dealing with pre-owned luxury vehicles such as: Mercedes, BMW, Porsche, Land Rover, Audi and Jaguar. Able to convey product USP to clients compellingly; enhancing company image and cementing brand Successfully increased sales in both Service & Body Shop departments by 38 percent and ensured CSI meet the organization’s aggressive sales targets
John R. Education Details
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St. Johns AmbulanceStandard First Aid & Cpr -
WhmisOntario Supervisor Health And Safety Awareness Plus
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Ford Motor CompanyCertified Management Courses
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BasfRefinish Training Courses
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Global Automotive CollegeAutomotive Management Diploma
Frequently Asked Questions about John R.
What is John R.'s role at the current company?
John R.'s current role is Results oriented Automotive & Operations Management expert. 27+ years of proven experience, skills & expertise.
What schools did John R. attend?
John R. attended St. Johns Ambulance, Whmis, Ford Motor Company, Basf, Global Automotive College.
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