John R. Email & Phone Number

Toronto, Canada Area

Attained high productivity while working within tight timelines whilst being highly flexible, organized and prioritizing workload effectively and efficiently in a timely mannerSpearheaded managing daily activities of the service department; forecasting targets and clearly communicating departmental goals and the individual actions required achieving themRoutinely tracked essential KPIs to prepare and distribute a daily and monthly report to staff and upper management with timeliness and tactCoordinate sales forecasting, planning, and budgeting processes for the Sales organizationExecuted balanced sales growth, increased market share and customer satisfaction to achieve a multi-year growth planCoordinated communications with clients, staff, internal departments, contractors in timely mannerSpearheaded service advisor and appointment/transportation coordinator team while actively generating, coding, and invoicing work orders for customerInspired and empowered staff to make appropriate decisions and collaboratively offer solutions to conflict and improve both day-to-day operations and profitability to decreasing dealer costs**Achievements Snapshot**Extensive experience, solid skills and proven results working in environments dealing with pre-owned luxury vehicles such as: Mercedes, BMW, Porsche, Land Rover, Audi and Jaguar. Able to convey product USP to clients compellingly; enhancing company image and cementing brand Successfully designed and implemented process improvements to increase billable hours shop hours, decrease technician downtime, effectively dispatch shop load, increasing after-sales volume Proactively improved processing quality, establishing realistic expectations and decreasing time of certified pre-owned unit reconditioning, while maintaining profitability consistently

Toronto, Canada Area

Attained the organizational goals and expectations by continual learning, application of procedures and tasks, as well as meeting or exceeding company needs with genuine passionSuccessfully recruited and trained qualified service personnel, while devising and implementing monthly advertising and promotion programs with tact and timelinessCreated and spearheaded service, sales and profit objectives for presentation to head office, while maintaining records and controls necessary to ensure adherence to expense budgetEnsured timely purchasing of specialty tools and equipment and ensuring proper maintenance and security afterwards, while staying abreast with competitive operations, market conditions and internal trendsEstablished a strong premise for ensuring that the needs of the department are met consistently**Achievements Snapshot**Continually strove and cemented good customer, employee, public and interdepartmental relations, while assembling routine group meetings for all service personnelMaintained service customer files and performing effective follow-up

Newfoundland And Labrador, Canada

Spearheaded profitable operations with a strong focus on revenue rating activities, while conducting inventory analysis, advertising, and service training management and managing daily operations of 30 employees and 3 department managersMaintained quality service by following company policy and procedures Handled hiring, training, performance evaluations, compensation plans, and terminations, while supporting management and employees in achieving their satisfaction objectivesCreated strong relationships and viable connections with vendors and dealers Assisted warranty department to review policy adjustments, understand and apply warranty guidelines, ensuring correct processing of claims, and communicate warranty information and goodwill policy and clarifications to customers**Achievements Snapshot**Successfully devised service center plans and procedures to achieve organization’s goals, while analyzing dealer CVP performance and processes, identifying areas in need of improvement and making recommendations Facilitated Parts and Service Managers in strategically improving the overall profitability of the dealership, while enhancing customer experience through the achievement of specific VOC objectives and process implementation

Thornhill, On

Spearheaded a service department 16 bay and 6 bay body shop encompassing all workshop and after sales services, while coordinating activities of businesses of two departments concerned with estimating, pricing and repair ordersInterviewed, hired, trained and dismiss personnel, performed evaluations and decided on salary increases and promotions, enforced regulations as requiredRoutinely reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvementSuccessfully managed staff and prepared work schedules; assigning specific duties, directing financial and budget activities to fund operations, maximize investments, and increase efficiencyEstablished and implemented department policies, goals, objectives and procedures, while overseeing sales promotions, coordinating with other department’s head as requiredLocated and selected suppliers representing management in purchase negotiations, while increasing the overall profits for the dealership**Achievements Snapshot**Extensive experience, solid skills and proven results working in environments dealing with pre-owned luxury vehicles such as: Mercedes, BMW, Porsche, Land Rover, Audi and Jaguar. Able to convey product USP to clients compellingly; enhancing company image and cementing brand Successfully increased sales in both Service & Body Shop departments by 38 percent and ensured CSI meet the organization’s aggressive sales targets

Standard First Aid & Cpr

Certified, Ontario Supervisor Health And Safety Awareness Plus

Certified Management Courses

Activities and Societies: Certified Management Courses

Refinish Training Courses

Activities and Societies: R.M Refinishing Systems (North American Paint System) Glasurit Refinish Systems (German Paint System)

Automotive Management Diploma