John Walton work email
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John Walton personal email
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Experienced Information Technology Services Manager with a demonstrable history of working across multiple sectors and global regions. An ITIL4 Managing Professional, ITIL v3 Expert and PRINCE2 qualified, I am skilled in delivering ITIL Service Management methodology in a managed service provider capacity as well as managing 3rd party vendor delivered services. Particularly passionate about developing an excellent customer satisfaction experience through design and transition of services that achieve business objectives.
St Lukes Health
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Head Of It Delivery And InnovationSt Lukes HealthLaunceston, Tas, Au
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Head Of Itil ServicesCdw Uk Feb 2019 - Oct 2024Peterborough, England, United Kingdom -
Director - Service Management ConsultantBinalong Services Ltd Apr 2018 - Nov 2020Contracted to leading global online retailer to:* Provide a reliable Stakeholder and Escalation management contact* Stabilise operations supporting Desktop and Network service contracts* Design new and improved services for contract renewal* Transition of new and changed services to customer's global locations* Contribute and support in driving customer's continual improvement initiatives* Project Management support for major infrastructure projects
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It Service Assurance ManagerTata Global Beverages Nov 2014 - Apr 2018London, United KingdomKey responsibilities:* IT Operations and business relationship management for EMEA and North America* Overall Service Management governance and authority* Vendor Management of Tier 1 to Tier 3 Managed Service Providers* Continual Service and Process Improvement initiatives* Service Design and Transition of Infrastructure and Applications projects* Design, Configuration and Operation of cloud based ITSM solutions -
Senior Service Delivery ManagerAllied Worldwide Ltd Aug 2011 - Nov 2014High Wycombe, UkPrimary responsibilities:* Global Customer Services - UK and India Service Desk teams* Global Resource Management and Planning* Client Relationship Management - Shared Service Clients in Telecoms/Financial sectors* Service Strategy, Analysis and Reporting* Supervisor of company's Continual Service Improvement initiatives* Member of Bid Management team - Service Design authority* Financial management of key service delivery accounts -
Service Engagement/Technical Services ManagerKelway Uk Ltd May 2009 - Aug 2011London, United Kingdom* Establishment of the Service Engagement and Design facility for sales driven organisation* Member of Bid Management team for solution delivery opportunities* Creation of key engagement channels to facilitate successful sale deals* Team management of 12 solution architects and consultants* Process management for project and solution delivery engagements
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It Operations ManagerTikit Ltd Aug 2007 - Apr 2009London, United Kingdom* Accountability for delivery performance to key managed service clients* Service Desk management for applications delivered to Magic Circle law firms* Develop business development opportunities in existing client accounts -
Service Delivery ManagerCce 2005 - 2007London, United Kingdom* Client relationship management of managed service contracts* Management of UK resource pool delivering onsite and field technical support* Financial management of operational costs
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Regional It ManagerAccor Asia Pacific 2003 - 2005Brisbane, Australia* 3rd Party application vendor management* Project Management of major system deployments and upgrades* Manage the maintenance of system processes and data integrity
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It Project ManagerAccor Uk 1999 - 2003London, United Kingdom* Project management of IT infrastructure implementations in new hotel constructions* Management of teams delivering 1st/2nd/3rd line support to corporate offices* Maintain company's IT policies and procedures through release management validation
John Walton Skills
John Walton Education Details
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The Knowledge AcademyIt Service Management And Prince2 Project Management -
Gold Coast Technical CollegeDiploma Of Finance And Information Technology
Frequently Asked Questions about John Walton
What company does John Walton work for?
John Walton works for St Lukes Health
What is John Walton's role at the current company?
John Walton's current role is Head of IT Delivery and Innovation.
What is John Walton's email address?
John Walton's email address is jo****@****hoo.com
What schools did John Walton attend?
John Walton attended The Knowledge Academy, Gold Coast Technical College, Marymount College.
What skills is John Walton known for?
John Walton has skills like It Service Management, It Management, Service Delivery, Itil, Sla, Managed Services, Incident Management, Service Desk, Service Management, Citrix, Strategy, Virtualization.
Not the John Walton you were looking for?
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John Walton
One Platform For Compliance, Workforce Management, And Engagement – Designed For HospitalityGreater Sydney Area -
John Walton
Senior Analyst At Macquarie | Data Governance | Commodities And Global MarketsGreater Melbourne Area -
1au.knightfrank.com
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