John Ralph Biticon Email & Phone Number

Lonsdale St. Melbourne

Melbourne, Victoria, Australia

• Acurity Developer – Current function is as an application developer. Mainly involved in the maintenance of the application called Acurity. This is a financial application for Superannuation with SQL as its database..
• Production support – resolving BAU issues raised by users thru phone call, email or Service Now.
• Analyze and research the technical solution to implement the business and functional requirements.
• Provide estimates and schedules for work to be undertaken.
• Maintain Acurity Dev and Test Environments which also includes Code deployments, Acurity Version Upgrade and Data Refresh.
• Maintain monthly and out of cycle code releases using SVN/GIT to ensure code is regularly checked in, merged, and deployed using Bamboo.

• Senior Support Analyst Programmer – team member of the production support group. Main role is to provide 24x7 support and maintenance of Super 1.0 (Banking, Investment, Funds Management, Superannuation and Insurance).
• Provide 1st and 2nd level support for Super 1.0 application
• Keeping the application up and running within the specified SLA
• Perform daily monitoring of routine processes and transactions
• Triage, investigate and identify application issues and defects raised by business and end users
• Continuously ensure efficient and effective handling/scheduling of all business and user requests

Worked as a Senior Analyst/Programmer tasked to do maintenance and support to the company's major systems. - Main function is to provide 24x7 support which includes responding to user requests to investigate system problems, data issues, provide adhoc reporting, assess and develop enhancement requests.Was later assigned to a group assigned to upgrade of.

• Served as frontline consultant of Fujitsu Singapore for GLOVIA ERP application support, working at client-site.
• Customized, and development of the daily automated process using bash/korn shell scripting and CONTROL-M scheduling application.
• Troubleshoot and resolve issues reported by users. For standard Glovia.com package issues, report to FAPL head office for next level of support for the product.
• Develop new COGNOS Impromptu catalogs and reports user requests and requirements. Such reports are used by management in the Purchasing, Sales, Inventory and Finance areas for analysis and period closing purposes.
• Performed database conversion and customer support. Activities involved were database conversion from C-ISAM to ORACLE, programming, technical support and testing.
• Provide support for ASIA PACIFIC RIM which includes responding to user requests to investigate system problems, data issues, provide adhoc reporting, assess and develop enhancement requests.