John Reddy Email and Phone Number

Executive Summary: 21 years of rich IT experience, currently handle a P&L of $120M, lead large size global delivery teams of 1000+ FTEs Worked in Strategic Leadership and Management roles in Software Delivery, Operations, Governance, Portfolio Management, ITSM, Service level management, Solutions, Transitions, End User Computing and Infrastructure Management. Successfully lead COE's in Software (Hyperion/EPM, Data Staging, Cloud Data Platforms and Engineering), Remote Infra Management (Network) and Service Desk space. Lead multiple mid-large size L1, L2, L3 teams (800+ Headcount as direct span of control) and was instrumental in growth and successful delivery of service organization.  Strong exposure to Service Delivery, IT Operations, Project Management in senior roles Expert at implementation of standardized frameworks and processes to enable service optimization, cost productivity and organizational change management Actively worked on RFP solution's, Pricing, Contract renewals, SOWs, Transition to Support. Good decision making ability, consistently work and deliver in pressure situations bound by aggressive timelines. Supplemented by good business acumen, interpersonal, logical reasoning, communication & analytical skills.  Trusted customer advocate with keen focus on strengthening partnership and consistently delivering valueKey Skills: Strategic & Thought Leadership Strong Business Acumen 360° business view and exposure - Blend of Delivery, Operations, Technology, Finance, PMO & Governance Program / Account Management Project Management - SDLC, Agile, DevOps Transitions (Toll Gates based) ITIL Operations (Major Incident Mgmt., Problem, Change) Merger & Aquisition Change agent - Open to Change; Accept Adapt & successfully drive Organization changeCertifications:  ITIL Service Operations, ITIL Foundation SAFe 4.0 Agilist Green Belt Certified Lean Certified CCNA Certified PMP Trained Microsoft Azure Foundation Trained