Responsible for the effective operation of screening teams within an airport security checkpoint. Effectively identified, distributed, and balanced workloads, schedules and tasks of up to 15 officers on shift in accordance with established workflow, skill levels, and changing priorities and resources. Ensuring team members are implementing security screening procedures in accordance with TSA directives. Providing input to supervisors and senior management in human resource matters of employee performance, promotions, awards. Assisting with investigations of incidents, preparing reports and documents conveying required information. Responding to security breaches and emergency situations. Training and coaching team members. Constantly monitoring and reporting on the status and progress of work. Leading by demonstrating conscientiousness, critical thinking, effective communication, teamwork, and commitment

Responsible for the safety and security of the traveling public and their property by utilizing protocol and procedures established by DHS/TSA. Maintained a high level of Customer Service and Communication while using required observation and security techniques. Competently applied advanced skills in security equipment: Explosive Trace Detection, Computed Tomography X-Ray, and Advanced Imaging Technology.- Selected to be an On-the-Job Trainer (Coach) due to my excellent performance.

Individual and Small Business Tax AccountingOversee daily operations and provision of federal and state tax related services involving individuals, small businesses, payroll, excise tax returns, audit representation, forensic accounting reconstruction, and general tax related advice and counsel. Develop and sustain strong client relationships; maintain IRS certification. • Grew company from inception to hundreds of clients through strategic relationship building. • Exceeded customer expectations consistently by providing exceptional and timely service.

Led initiation and managed U.S. office operations from European-based software company with development of all principal areas, including infrastructure, recruitment, policies and procedures, and training criteria; opened operations ahead of schedule and managed up to 20 team members. Directed support operations in achieving $100M in sales and 1.2M customers within initial two years; served as office representative to community, industry, and parent company. Key member of executive management team; developed and staffed international sales support program. Built and maintained relationships and partnerships with clients and vendors; resolved escalated issues and conducted strategic negotiations. • Produced $10M in sales within 18 months by creating global media fulfillment program; placed with major retailers/etailers, and direct distribution. • Generated $12M in annual revenue and decreased order processing time by developing automated order processing system; provided direct ordering capacity from channel partners. • Increased customer service and satisfaction through development of customer support program; subsequently implemented company-wide. • Conducted training sessions with team members on support areas of customers, technical, and channel. • Recognized as key contributor for exceeding support and customer growth goals.

Administered operational governance of University’s fraternity system with 3,500 members; managed umbrella alumni board of directors; managed up to eight team members. Developed and maintained specialty programs in addressing and reducing high-profile behavioral incidents. Built key relationships and partnerships with state and local agencies and university officials; reestablished budget integrity within organization. • Enhanced compliance marks in several areas by implementing education and awareness programs; improved compliance 300% with Fire/Life Safety Codes in first year. • Performed training conferences with autonomous undergraduate and alumni leadership councils on meeting academic goals, team building, and developing action plans. • Achieved national recognition for creating Fire/Life Safety Academy; collaborated with Seattle Fire Department.

Administrative responsibility for NCSU's Fraternity Court Housing Project comprised of 600 residents, 13 buildings, fourteen staff members, $700,000 annual budget; responsible for all construction and service contracting; budgeting and supervision of all necessary services for the community; Coordinator of Renter's Board oversight group; Supervised Chapter Resident Advisor Program; recruit, hire, train, and lead in-residence staff; Emergency and Response duties; coordinate all compliance efforts; responsible for fire/life safety inspections and consequent interdiction efforts; liaison with all NCSU departments, public safety, and State of North Carolina entities; development and implementation of leadership and educational opportunities for residents; provided daily advisory and consulting services to all students. Served as lead advisor and university representative to 21 chapters comprising the Interfraternity Council; daily interaction with members, officers, and alumni on all levels; advising and consulting; organizational and activity oversight; development of academic, volunteer, membership, financial, leadership, risk management opportunities for all students; developed and presented dozens of educational programs for university staff, faculty, students, alumni; coordinator of NCSU's Greek Leadership Workshop- developing diverse programs and opportunities for this regional conference attracting more than 500 students annually from all over the southeastern United States. Served as NCSU's representative to numerous organizational events.

Broad scope of responsibilities encompassing all daily operational and advising functions for 130 undergraduate chapters; recruit, train and supervise six full time Chapter Consultants and similar work with over 600 active alumni volunteers; organize and execute ten week educational job training program for consultants; responsibility for the Fraternity's expansion and colonization programs, chapter computer and financial programs; wrote and published monthly leadership/management newsletter to all officers and alumni volunteers; troubleshooting; special investigations; coordinator of the Fraternity's judicial, discipline, and reorganization efforts; coordinate leadership retreats; organization of regional/divisional educational conferences; special representative of the International Fraternity at over 100 chapter and campus activities.

Extensive travel throughout North America, visiting 43 chapters in 19 states and provinces; consulting undergraduate and alumni members in all areas of fraternity programming, management and operations, academic success, fiscal programs, risk management assessment and reporting; recruitment and training of alumni volunteers; coordinated leadership and educational conferences; performed specific reorganization duties at four chapters.