John Rhoades Email & Phone Number

Seattle, Washington

Responsible for the effective operation of screening teams within an airport security checkpoint. Effectively identified, distributed, and balanced workloads, schedules and tasks of up to 15 officers on shift in accordance with established workflow, skill levels, and changing priorities and resources. Ensuring team members are implementing security.

Seattle, Washington

Responsible for the safety and security of the traveling public and their property by utilizing protocol and procedures established by DHS/TSA. Maintained a high level of Customer Service and Communication while using required observation and security techniques. Competently applied advanced skills in security equipment: Explosive Trace Detection, Computed.

Tacoma, Washington

• Individual and Small Business Tax AccountingOversee daily operations and provision of federal and state tax related services involving individuals, small businesses, payroll, excise tax returns, audit representation.
• Grew company from inception to hundreds of clients through strategic relationship building.
• Exceeded customer expectations consistently by providing exceptional and timely service.

Seattle, Washington

• Led initiation and managed U.S. office operations from European-based software company with development of all principal areas, including infrastructure, recruitment, policies and procedures, and training criteria.
• Produced $10M in sales within 18 months by creating global media fulfillment program; placed with major retailers/etailers, and direct distribution.
• Generated $12M in annual revenue and decreased order processing time by developing automated order processing system; provided direct ordering capacity from channel partners.
• Increased customer service and satisfaction through development of customer support program; subsequently implemented company-wide.
• Conducted training sessions with team members on support areas of customers, technical, and channel.
• Recognized as key contributor for exceeding support and customer growth goals.

Seattle, WA

• Administered operational governance of University’s fraternity system with 3,500 members; managed umbrella alumni board of directors; managed up to eight team members. Developed and maintained specialty programs in.
• Enhanced compliance marks in several areas by implementing education and awareness programs; improved compliance 300% with Fire/Life Safety Codes in first year.
• Performed training conferences with autonomous undergraduate and alumni leadership councils on meeting academic goals, team building, and developing action plans.
• Achieved national recognition for creating Fire/Life Safety Academy; collaborated with Seattle Fire Department.

Raleigh-Durham, North Carolina Area

Administrative responsibility for NCSU's Fraternity Court Housing Project comprised of 600 residents, 13 buildings, fourteen staff members, $700,000 annual budget; responsible for all construction and service contracting; budgeting and supervision of all necessary services for the community; Coordinator of Renter's Board oversight group; Supervised Chapter.

Indianapolis, Indiana Area

Broad scope of responsibilities encompassing all daily operational and advising functions for 130 undergraduate chapters; recruit, train and supervise six full time Chapter Consultants and similar work with over 600 active alumni volunteers; organize and execute ten week educational job training program for consultants; responsibility for the Fraternity's.

Indianapolis, Indiana Area

Extensive travel throughout North America, visiting 43 chapters in 19 states and provinces; consulting undergraduate and alumni members in all areas of fraternity programming, management and operations, academic success, fiscal programs, risk management assessment and reporting; recruitment and training of alumni volunteers; coordinated leadership and.

Bachelor Of Arts - Ba, Speech Communication And Rhetoric

Activities and Societies: School Mascot, Student Affairs Committee, IFC President and Honor Board Chair, DTD Chapter President, Charter.

Graduate Studies, Educational Leadership And Program Development

Activities and Societies: Student Development