John Richard Email & Phone Number

• Leads the full life cycle of talent acquisition for C Spire's multiple retail stores.• Builds and maintains a network of talent through ongoing relationship management• Takes a “customer-first” approach to provide a best in class experience for every candidate, hiring manager, interviewer, and recruiting stakeholders• Collaborates with leaders to establish recruiting plans, define strategies, and help ensure we are leading the talent market• Partners closely with hiring managers to gain a deep understanding of their teams and recruiting needs

• Ended 2021 #2 overall in total wireless and home sales across all of Digital Solutions despite reduced customer contact quantity from leadership and training responsibilities.• Acts as first point of contact for resolving departmental concerns and inquiries.• Serves as acting manager in the absence of senior management.• Counsels in de-escalation and resolution of customer-presented issues.• Continues to operate as Digital Solutions Advocate.

• Works in a team of specialized employees handpicked from 5+ other departments to become a vanguard department dedicated to our digital front, discovering improvements and innovations in an ever-changing and consistently improving process and flow.• Directly engages customers, communicating through our digital website and other digital platforms, driving incremental sales growth and mining for appropriate sales at every opportunity while exceeding customer satisfaction and Net Promoter Scores.

Jackson, Mississippi Area

• Serves as acting manager in the absence of store management.• Shares in audit-preparation, inventory control, and merchandising responsibilites.• Acts as support and voice of the sales team in advocating optimal solutions and innovations in store operations.• Continues to excel and grow in aforementioned responsibilities of ASR I, II, being held to sales goals monthly.

Jackson, Mississippi Area

• Acts as training specialist and mentor for new hires in retail location.• Opens and closes store, handling deposits and registers.• Serves as customer-facing leadership, ensuring customer growth and loyalty.• Continues to excel and grow in aforementioned responsibilities of ASR I.

Jackson, Mississippi Area

• Grows and retains clientele, marketing oneself along with products and services available• Responsible for achieving or exceeding monthly individual sales quotas on devices, accessories, and protection plans• Assists customers with service, billing, and device troubleshooting repair• Provides customers with current and accurate knowledge of services and products provided• Adapts to ever evolving market and technological developments to provide superior customer solutions

Jackson, Mississippi Area

Marketing Coordinator• Photographed products (still and model) for printed publications, website imagery, and social media• Collaborated with digital marketing team for website development and email campaigns• Managed Google MyBusiness listing and digital presence on multiple platforms• Answered the phone and directed inquiries, booking appointments and assisting with floor salesLogistics Coordinator• Manages incoming and outgoing shipments of merchandise and supplies• Processes incoming inventory utilizing RetailPro, managing quantities and special orders• Maintains organization of stockroom and inventory throughout the store, setting displays as needed• Administrated online booking and organization of the barbershop schedule through Resurva• Served as initial technical support for computer systems and basic networking

Jackson, Mississippi Area

Recruiting Coordinator• Published job listings on multiple platforms, maintaining a consistent pool of applicants for three recruiters• Reviewed applications, contacted applicants, interviewing them by phone• Acted as primary point of contact for multiple positions, assisting recruiters as needed in scheduling internal and external interviews • Maintained a weekly publishing of public jobs; formed a foundation for a similar platform for top talent• Utilized an Applicant Tracking System (TrackerRMS) for records and scheduling and a cloud-based messaging system (Slack) for internal communicationSocial Media Specialist• Orchestrated and maintained campaigns alongside a marketing specialist• Managed comments, inquiries, and applications via social platforms• Drafted publications and articles to increase exposure and develop a friendly repute• Served as liaison between PSG and all tech and marketing companies we utilized• Developed a monthly informational and educational newsletter• Tracked analytics regarding website and social traffic• Administrated web listings and information

Ripley, Mississippi

• Interviewed impactful individuals, creating publications showcasing local development• Helped multiple small businesses create and develop online presence via Google and Facebook• Administrated all social media for the length of the internship, trained permanent staff• Assisted the Director in multiple county-wide research projects• Spoke on a panel for several colleges and entrepreneurs on internet and development in Northern Mississippi

Blue Mountain, Mississippi

• Assisted with special events alongside several workers, promoting wellness and community involvement• Took payments and greeted attendees of collegiate sporting events• Supervised the Wellness Center as needed when the general manager was not present• Interacted with members and guests to provide exceptional customer service • Maintained the cleanliness of the gym and basketball facilities prior to and following sporting events and general use

New Albany, Mississippi

• Processed and arranged the arrivals and departures of individuals, groups, and tours• Handled the organization of the guest's stays and any concerns• Processed payments for individuals and groups, handling cash and credit• Solely maintained the reservations and facilities on the evenings/mornings of Ole Miss Football games

Davenport, Iowa Area

• Maintained a knowledge of 15 pages of recipes and ingredients for products rated #1 in the country by multiple publications• Took and filled orders by memory, operating the register and counting change back by hand• Assisted in stocking and janitorial duties of the store each shift

Davenport, Iowa Area

• Delivered advertising guides to businesses in a metro area of 350,000+ people• Researched information for local city services and business for advertising publications• Provided logistical support and data to management regarding routes, delivery, and optimal times