A Gluten Dairy and Nut Free Bakery located at 4055 Carling Ave Unit 2 in Kanata Ontario. We bake • Breads • Pies • Cakes • Cookies • Muffins • Clover Rolls • Hot Dog & Hamburger Buns • Bagels • Baguettes • Cinnamon Danishes • English Muffins • Pizza • Pizza Dough + Pastas • Certified Gluten Free Oatmeal and Flours• We also prepare baked items for vegan and lactose intolerant dietary needs in a Nut-Free Environment

Consultant/ AnalystReporting to the Vice President of IT, responsible for:  Reviewing and recommending improvements for their current Data Center layout, VMWARE consolidation project, documenting the batch process within the BI environment, SAN implementation, Network upgrade, change, problem and incident process and acting as a liaison between the PMO and Operations group for release and change management for all changes in the production environment. Analyze current process and procedures, identifying weaknesses or deficiencies, and implement improvements.

I am a professional with over eighteen years of progressive experience in the IT industry. For the last ten years, I have held the position of Director with the primary accountability being the support of critical applications, infrastructure and consolidation of technologies within enterprise level data centre. Over the past fifteen years I have been focused on managing, stabilizing, consolidating and supporting, technologies, J2EE,.NET, middleware implementations and supporting high available business applications following IT Service Management methodology based on ITIL,CMM framework and industry best practices.I am a strategic and forward thinker capable of developing the IT roadmap, framework and governance model to align IT investments and priorities to the company’s business requirements.PROFESSIONAL ACCOMPLISHMENTS • Successfully managed an IT Infrastructure of over 3000 + servers and 1000 applications in a data centre environment which provided support to over 20,000 end users at the Head Office of a Canadian Imperial Bank.• Successfully managed a 3rd party outsourcing contract / agreement • Responsible and the technical lead (SME) for several .NET, J2EE middleware and Oracle ERP implementations at several private corporations and the Federal Government• Responsible for supporting and implementing a Corporate Storage Area Network (SAN) strategy to support for Business Intelligence data and key performance indicators •

 Reporting directly to the Sr. Director of Enterprise Operations manage and lead a team responsible for providing infrastructure and monitoring support of high available applications, batch management and network services in a 7/24 environment, identifying risks and deviations, defining, implementing process and procedural controls for Enterprise OperationsThe Global Command Center (NOC) with a staff of 75 resources, 4 Team Lead Managers, 3 senior technical managers. The Command Center is responsible for providing level I & II support and systems management for 1000 applications, 550 UX, 2200 Intel servers, 800+ network devices, 3500 ABM devices and an enterprise batch schedule of 20,000+ jobs nightly Managing the financial institution’s core computing facilities, 2 corporate data centre, telecommunications and networks in support of all internal businesses and customers around the globe Worked closely with outsourcing vendors Bell, Hewlett Packard ensuring SLAs were adhered to and managing the outsourcing strategy and relationship Established service level metrics & KPIs to provide a consistent delivery & quality of operational service Developed an IT roadmap and governance framework to ensure compliance, mitigate exposure and risk, process improvement (ITIL, CMM, PMM & SDLC), performance mgmt, staff development, tactical and strategic planning aligning to the business needs.  Responsible for the management, coordination of end-to-end performance, availability and recoverability of the application in the production environment Responsible for managing and coordinating production incidents and the recovery efforts working in close collaboration with other support teams. An active participant and approver in the weekly change advisory board ( CAB)  As one of 3 recovery mangers within the Enterprise Operations group who lead the incident and recovery process