John Riser

John Riser Email and Phone Number

Solution-Driven Education Leadership & Operations Director | Product Management, Adoption, & Engagement | Operations Efficiency | Interpersonal Team Leadership @ K16 Solutions
scottsdale, arizona, united states
John Riser's Location
Marietta, Georgia, United States, United States
John Riser's Contact Details

John Riser personal email

n/a
About John Riser

I’m a highly accomplished senior LMS manager with 22 years of experience in instructional design, managing major projects and program transitions to improve educational and operational performance. At my core, I believe that enthusiasm and a positive attitude is the key to most successful endeavors and that we grow by learning from our mistakes. I’m excited to share these values and employ my extensive industry expertise in a new role within a dynamic organization.TRANSFORMATIONAL LEADERSHIP: I’m a respected visionary and detail-oriented director. Moreover, I deeply understand business and user needs. Throughout my career, I’ve consulted with clients on platform migrations, spearheaded strategic planning of LMS roadmaps and implementation, and integrated valuable educational tools. My efforts created operational efficiencies, decreased expenses by thousands of dollars, and elevated student experience and engagement. PROGRESS-DRIVEN PROBLEM SOLVING: I’m most proud to have reinvented James Madison High School’s struggling program, helping them contribute ~$800K to EBITDA in the first year of operation and gain accreditation approval for 5 years. By overhauling the curriculum, introducing 71 new courses, and hiring additional staff, I also removed barriers to student progress and fostered stronger student-teacher relations.COLLABORATIVE TEAMWORK: I relish working as part of a team and can motivate people to move in the same direction. In living by the statement, “It’s amazing what can get done if you don’t worry about who gets credit,” I’ve built and guided talented teams to enhance educational content, optimize student onboarding processes, and streamline communication strategies.EVOLUTION IN EDUCATION: I’ve been greatly impacted by education technology and am fascinated by the potential it offers our communities. In making training and education more accessible to remote locations or designing programs that support students with learning disabilities, we can deliver learning at all stages of a person’s life. I want to engage with innovative technology to revolutionize learning. I love inspiring others to learn, helping unlock hidden potential, and promoting continuous education. Let’s connect! Or email me at acjohnr@gmail.com Key Strengths: Program Engagement, Relationship Cultivation, Product Adoption, Curriculum Development, Cross-Functional Communication, LMS Administration for Various Platforms, Customer Satisfaction & Retention, Agile Methodologies, Employee Development & Training, Data Analysis, Process Improvement, Operations Management

John Riser's Current Company Details
K16 Solutions

K16 Solutions

View
Solution-Driven Education Leadership & Operations Director | Product Management, Adoption, & Engagement | Operations Efficiency | Interpersonal Team Leadership
scottsdale, arizona, united states
Website:
k16solutions.com
Employees:
21
John Riser Work Experience Details
  • K16 Solutions
    Learning Management System (Lms) Migration Administrator
    K16 Solutions Jul 2022 - Present
    • Consulted with clients to establish best practices when migrating content from their legacy LMS and provide insight on differences between LMS platforms• Configured and deployed stacks to AWS Lambda for client migrations, migrating over 20,000 courses in one month for 10 different clientsConducted learning platform migrations for public and private universities, providing consultative insights on Canvas, Blackboard, D2L Brightspace, Sakai, and Moodle. Onboarded 3 new team members and completed projects on time while achieving high client satisfaction.
  • Empowered Education
    Lms Administrator
    Empowered Education Nov 2019 - Jun 2022
    • Enabled greater flexibility for course design and program branding by working closely with program leaders, developers, and support staff to create and integrate new widget-based content delivery tools• Improved information sharing and student support during each stage of the onboarding process by implementing a new model, increasing start rates by 8% and reducing service tickets by 90%• Streamlined the content creation process to enhance efficiency and student engagement, decrease costs required to meet content delivery deadlines by 50%, and facilitate the reassignment of 1 FTE • Analyzed student progression data to identify content issues and outcome gaps; reported to the executive team, resulting in program revisions and changes to content/timing of student communications to match student pacingLed strategic planning of LMS roadmap and implementation, collaborating with program leaders and the development team to augment content performance for 5 brands.
  • Pcdi/Penn Foster
    Senior Director, Operations And Institutional Effectiveness
    Pcdi/Penn Foster Jan 2013 - Sep 2019
    Greater Atlanta Area
    • Increased scalability and augmented user experience by migrating 200,000+ student accounts to a new learning management platform in 2017 over 3 months• Created a novel student onboarding method with student portal and LMS video tutorials, boosting start rates by 12% and course completions by 19% across 3 major school brands• Enhanced student engagement and improved student outcomes by 6% by crafting a diverse communication strategy to better liaise with students throughout the onboarding process• Coached faculty on integrating an instruction automation tool to decrease course administration time• Leveraged LMS tools such as badging and inline annotations to enrich the student experience, increase instructor efficiency, and cut faculty costs by 15%Directed internal and external staff operations for JMHS, Ashworth Career, and Ashworth College to support student progression, retention, and satisfaction. Met accreditation standards and company objectives while managing a $3M budget. Served on the academic advisory board for degree, career, and high school programs.
  • Pcdi/Penn Foster
    Director, Education Operations
    Pcdi/Penn Foster Jul 2001 - Dec 2012
    Greater Atlanta Area
    • Led a $90K project to build and implement a self-service knowledge base, completing the project on time and under budget while decreasing service center email and call traffic by 16%• Developed a strategy to transition students in older programs to new online programs with as little disruption to learning as possible, saving $125K annually• Hired 4 new department heads, created 71 new courses, and adapted the service model for JMHS’s revamped program, facilitating greater student-teacher engagement and removing barriers to student progress• Launched a click-to-chat function in all courses, giving students direct access to faculty via LivePerson and yielding an 11% drop in student calls; shrank abandoned rates to less than 3% and ensured emails were answered within 24 hoursManaged a 40-person support call center, servicing students of all programs. Reduced expenses by 18% by reorganizing service departments to improve call, email, and ticket response times. Authored self-evaluation reports to maintain national, regional, and state accreditation.

John Riser Skills

Business Development Call Center Microsoft Office Customer Service Management Training Team Building Staff Development Call Centers Higher Education Leadership Development Project Management Customer Satisfaction Budgets Coaching Leadership Strategic Planning Operations Management Budgeting Product Management Change Management E Learning Student Retention Data Analytics Analytics Business Analytics Data Analysis Microsoft Excel Business Process Improvement Team Leadership Program Management Business Strategy Distance Learning Learning Management Systems Educational Leadership Business Process Operations Directors Budget Management Entrepreneurship

John Riser Education Details

Frequently Asked Questions about John Riser

What company does John Riser work for?

John Riser works for K16 Solutions

What is John Riser's role at the current company?

John Riser's current role is Solution-Driven Education Leadership & Operations Director | Product Management, Adoption, & Engagement | Operations Efficiency | Interpersonal Team Leadership.

What is John Riser's email address?

John Riser's email address is j-****@****ast.net

What schools did John Riser attend?

John Riser attended University Of Illinois Urbana-Champaign, Georgia State University, Clemson University.

What are some of John Riser's interests?

John Riser has interest in Economic Empowerment, Politics, Education, Environment, Science And Technology.

What skills is John Riser known for?

John Riser has skills like Business Development, Call Center, Microsoft Office, Customer Service, Management, Training, Team Building, Staff Development, Call Centers, Higher Education, Leadership Development, Project Management.

Who are John Riser's colleagues?

John Riser's colleagues are Danny Glass, Anna Nolan, Mary Nisbet, Jase Thomson, Rachel Gough, Brian Hickie, Scott Torgerson.

Not the John Riser you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.