John Riser Email & Phone Number

• Consulted with clients to establish best practices when migrating content from their legacy LMS and provide insight on differences between LMS platforms
• Configured and deployed stacks to AWS Lambda for client migrations, migrating over 20,000 courses in one month for 10 different clientsConducted learning platform migrations for public and private universities.

• Enabled greater flexibility for course design and program branding by working closely with program leaders, developers, and support staff to create and integrate new widget-based content delivery tools
• Improved information sharing and student support during each stage of the onboarding process by implementing a new model, increasing start rates by 8% and reducing service tickets by 90%
• Streamlined the content creation process to enhance efficiency and student engagement, decrease costs required to meet content delivery deadlines by 50%, and facilitate the reassignment of 1 FTE
• Analyzed student progression data to identify content issues and outcome gaps; reported to the executive team, resulting in program revisions and changes to content/timing of student communications to match student.

Greater Atlanta Area

• Increased scalability and augmented user experience by migrating 200,000+ student accounts to a new learning management platform in 2017 over 3 months
• Created a novel student onboarding method with student portal and LMS video tutorials, boosting start rates by 12% and course completions by 19% across 3 major school brands
• Enhanced student engagement and improved student outcomes by 6% by crafting a diverse communication strategy to better liaise with students throughout the onboarding process
• Coached faculty on integrating an instruction automation tool to decrease course administration time
• Leveraged LMS tools such as badging and inline annotations to enrich the student experience, increase instructor efficiency, and cut faculty costs by 15%Directed internal and external staff operations for JMHS.

Greater Atlanta Area

• Led a $90K project to build and implement a self-service knowledge base, completing the project on time and under budget while decreasing service center email and call traffic by 16%
• Developed a strategy to transition students in older programs to new online programs with as little disruption to learning as possible, saving $125K annually
• Hired 4 new department heads, created 71 new courses, and adapted the service model for JMHS’s revamped program, facilitating greater student-teacher engagement and removing barriers to student progress
• Launched a click-to-chat function in all courses, giving students direct access to faculty via LivePerson and yielding an 11% drop in student calls; shrank abandoned rates to less than 3% and ensured emails were.

Masters Certificate, Instructional Design, 4.0

M.S., Management With Concentration In Operations & Production, 3.91

Activities and Societies: Beta Gamma SigmaCarl A. Bramlette, Jr. Scholastic Achievement Award

Bachelor Of Science - Bs, Business Management