John Rodriguez Email & Phone Number

An accomplished computer technician with strong instincts and a proven record of procedural compliance, process management, customer service and strong operational skills in a fast paced, consistently changing environment. ITIL Certified and experience with ITSM tools such Servicedesk Plus. A highly motivated team player with an exceptional ability to develop and maintain excellent relationships with external and internal clients. Possess strong negotiation, leadership, problem-solving and client relationship skills.Summary of Accomplishments• Led the project in hardware roll out and upgrades during and after COVID lock downs. Migrated desktop users to laptop and related accessories. Provided necessary support to remote users for seamless transition and experience• Mentored and trained summer students to enhance their technical skills and provide on the job experience• Participated in systems migration such as: Windows 7 to Windows 10 and Windows 10 to 11. Office / Outlook Exchange (on-prem) to Office / Outlook 365• Participated in migration of data from local network shared drives to OneDrive and Sharepoint. • Helped introduce MFA (Multi factor authentication) to users for extra security• Helped transition users from Desk phone system to a Soft phone system using RingCentral• Provided on-boarding orientation to new users using remote tools and MS Teams and Zoom• Created various training documentations for users – including blogs, video tutorials, and power-point presentations and posted them centrally on company’s Intranet site (staffspace)• Developed smart forms with automation using Microsoft’s PowerApps and PowerAutomate (Flows)• Supported various users of the OMA and OntarioMD and Board Directors and members (doctors) with excellent customer service and technical assistance• Administered automated systems patching using Patch My PC which ensured timely updates on corporate approved applications

Listed skills include Active Directory, Windows Server, Cisco Technologies, Customer Service, and 44 others.