Coordinate with client teams to codify processes steps and procedures for efficient and safe operations of a large fleet of autonomous electric vehicles (AV-EV). Led expansion from an initial group of technicians, significantly scaled the team size to double digits. Increasing available vehicle fleet size by implementing three shifts for round the clock coverage. Manage daily schedules for vehicle maintenance and roadside issues. Review and optimize work order documentation and submissions aligned with vehicle manufacturer’s warranty services. Implementation of safety procedures for high voltage battery systems repair and replacement.

Main point of contact for clients and dealership management across sales and service. My focus is on delivering the best customer experience and achieving high ratings for Customer Service Index (CSI) every month. My customers will share that I advise on the best course of action to address car maintenance items, diagnosis of vehicle technical issues as well as prioritizing safety inspections as part of the overall service offering. Email, text, and phone communications with my clients provides transparency to insure that they are completely satisfied with every aspect of the my service appointments.

Provided executive and business development staff support at corporate functions, trade shows and sales conferences at multiple sites in the USA and Europe. Lead coordination of air or ground travel arrangements, procurement of sales or technical documentation, setup and coordination of show infrastructure, personal presence at the trade shows to provide sales and technical interaction with prospective sales clients.

Providing rapid assessments and executing on management approved remediation steps that drive fact based decisions to increase sales effectiveness. Salesforce.com/CRM architecture scrubs provide pipeline visibility along with streamlined business reporting, via custom SQL queries, inform C-level actions that enable top line growth. Consulting Expertise: Business Operations. Financial Analysis, Database and Reporting Development, Salesforce.com Architect and Administrator

Professional customer service and automotive dealership go to person for performance vehicles: Bentley, Jaguar, Land Rover, Mercedes, Tesla, BMW, Audi and Porsche. • Vehicle project lead tasked with lifecycle management of all schedule services calls including drop off/pick up of the client and test drives to confirm maintenance is complete• Scheduling and consultation point of contact for the dealerships services to insure steady workflow from booking to payment for all client appointments My customer first approach to establishing strong sales and support interactions is proven to deliver success in startups and publicly traded companies. Technical lead skilled at assisting sales management with CRM reporting and sales process metrics, focused on improving sales pipeline performance. Strong strategic thinker and team builder leveraging skills derived from such personal pursuits as league level football and lacrosse officiating.

Client event leader for both personal and premier events. Mercedes Benz and BMW are major brand clients with multi-day media and executive programs that include management of daily schedules. Managed media engagement transportation to locations across the bay area including Oakland/Alameda Naval Air Station, The Presidio, Lombard St and Marin headlands for the introduction of the Mercedes Benz F015 concept car, British Embassy and the Mercedes Benz Research center in Sunnyvale. • Coordination of driver and clients• Interfacing with media and executives for new vehicle introductions• 60 Minutes primary chase vehicle for the following segment: http://www.cbsnews.com/news/self-driving-cars-google-mercedes-benz-60-minutes/

My role at RedCap encompasses both business development and customer service for Bay Area clients including BMW, Mercedes, Land Rover, and Audi dealerships from San Francisco to the South Bath. I coordinate trips and manage customer satisfaction for private clients from VC firms, Technology companies (Google, Facebook, Intel and more) and Physicians from Stanford and UCSF. In the business development role, I establish, grow, maintain and interact with business clients to better serve the clients and customer’s needs. The driver liaison role allows me to grow the Redcap personal driver base while providing guidance and assistance to new and current drivers. I am ranked in the top 1% of the company’s professional drivers and in February I was promoted to be the mid-peninsula driver community leader for consistently receiving five star feedback.

Relationship development and pitch refinement to promote a new social travel coordination platform. Attended industry trade shows and venture capital social events to build awareness among thought leaders and online media outlets, established and built relationships angel investors and channel business partners. Created promotional documentation, managed Google and Facebook ad campaigns.

Created and revised financial models and reporting. Provided analysis of past, current and future financial models. Upgraded reporting and provided recommendations for financial team. Salesforce administration including reporting and dashboard usage.

Working with executive leadership to continually measure and reduce OPEX through focused process initiatives and impactful CAPEX improvements; streamlining backend management to facilitate on-demand financial reporting campaigns.• Responsible for IT strategy and operational audits (Sarbanes – Oxley, finance) resulting in increased efficiency across Engineering, G&A, and Sales. • Architected company wide receiving systems to utilize bar code scans for greater accuracy and usability, implemented Praxa inventory process and physical inventory procedures within 30 days.• Project lead and Six Sigma specialist tasked with augmenting the reporting and analysis process, providing a more uniform and statistical methodology of modeling and deploying high ROI changes across technology enablers.• Authored and managed ASP pages providing help and usability functions• Created VB processes to integrate ERP systems with a GUI environment. Additional functionality included centralized systems administration including system security, maintenance of program menus, backup procedures, and system hardware.• Established new data center and drove mainframe upgrades, system performance and file structuring including data base structuring and data normalization process• Drove IT strategy to optimize asset allocation and effectiveness by addressing the most common user pain points with cohesive policy.• Lead IT architect chartered with assessing response effectiveness and insuring root cause analysis approaches to infrastructure related process and issue resolution

Project lead tasked with spearheading the design, planning, and staffing of an integrated customer centric approach to a new cross branch order entry system coupled with an inventory requisition change process to optimize product reservation performance. • Responsible for overall IT performance and macro level process improvements along with day to day help desk coordination of equipment and staffing resources, insuring rapid resolution of user problems. Results measured in customer time savings (28% avg/user) and improved system wide performance (32% avg/server).• Project manager for the design of check software, physical inventory process, along with UPS and ground carrier shipment process• Technical lead responsible for complete processing and conversion of new A/R accounts from M&A activities• Deployed and maintained wireless RF inventory system, warehouse barcode and label production• Disaster recovery specialist managing response teams with on-call duties• Help Desk coordinator, generating and overseeing IT metrics tracking user problems and system errors in real time