 Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensure resource availability and allocation Develop a detailed project plan to monitor and track progress Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques Measure project performance using appropriate tools and techniques Report and escalate to management as needed Successfully manage the relationship with the client and all stakeholders Perform risk management to minimize project risks Establish and maintain relationships with third parties/vendors Create and maintain comprehensive project documentation Collaborated with the IT web team to facilitate, create, track and manage all aspects of online errors, enhancements, and changes to the website Manage and direct scope of project identifying and communicating risks, change requests, and delivering milestones Supervise project team members with a focus on project budget

Evaluates and tests new or modified software programs and software development procedures.Ensures that programs function according to user requirements and conform to established guidelines.Writes, revises and verifies quality standards and test procedures for program design and product evaluation to attain quality of software.

Successfully oversaw 35 carriers in one of the largest districts serving 6,000 customers per day.Developed sales plans and marketing strategies to increase circulation.Exceeded all sales projections while maintaining the highest level of customer satisfaction.A three-time recipient of the Customer Service Index Award.Developed methods to establish and clarify customer objectives.

Managed the daily operation including staff development marketing strategies and meeting goal expectations while preserving the reputation of the franchise.

Directed, scheduled and monitored system enhancements to a field team of 17 people across the country and Puerto Rico.Planned and met targeted project deadlines early and under budget.Researched and negotiated with vendors the purchase of computer hardware.Implemented and managed a computer Hardware Depot.

Provided leadership for a $53 million district consisting of 13 stores in three states which included thecompany's three top sales producers.Increased district Customer Service Index scores from 70% to 96%.Reduced and controlled company expenses by 15%.Exceeded sales goals by at least 10% for 8 quarters in a row.