John S. Email & Phone Number

Omaha, Nebraska, United States

Greater Omaha Area

Voice Over Talent, Copy writing, Script writing and editing. Audio Production and Mastering

Greater Omaha Area

Providing Outstanding Customer Service to Bank of the West Customer's, one phone call at a time. Answering inbound calls from Bank of the West customers in a high volume call center environment. Responding to customer inquiries about their bank accounts, researching and resolving problems and errors in a timely manner. Actively expanding existing customer relationships by cross selling products and services or referring customers to appropriate sales staff. Additional tasks include placing a strong focus on customer service and quality. Building and maintaining strong business relationships with existing customers through established service and banking sales standards. Developing, maintaining and demonstrating a deep knowledge of current Bank of the West products and services; maintaining confidentiality when handling customer requests and transactions. Identifying opportunities for up-selling additional banking products by understanding customers’ accounts and connecting the customer with the opportunity and creating customer loyalty.

96Th And Q

Responsible for providing World-Class customer service by operating a cash register and assisting customers in a friendly and courteous manner. Maintain great customer relations by ensuring that customers receive the best customer service. Responsible for operating the cash register in an accurate and efficient manner by following policies for ringing up and selling age-restricted products. Collect money, checks, electronic payments, and coupons from the customer and make correct change. Assure the security of cash drawer at all times. Handle customers' merchandise carefully and bag merchandise when necessary. Answer customer questions and/or obtain answers for customers. Able to perform various aspects of store operations, which may include the following: stocking shelves and coolers, bookkeeping, loading/unloading trucks, transporting merchandise to storage areas and sales floor, receiving, completing necessary reports, pricing product, ordering product, performing inventory audits, housekeeping and loss prevention control.

Council Bluffs

Provided professional and courteous service to guests and created an entertaining environment for all visitors. Upbeat personality for all interactions with guests and fellow employees, proactive in anticipating customer needs and becoming familiar with all guests, remembering names and little facts. Possessed money handling skills in providing chips for guests or dealers, possessed a thorough working knowledge of the various table games and services offered at the casino. Routinely strived to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction.

Greater Omaha Area

Responsible for the day to day operation of the Adult Hits Format, including managing a Live Morning Show and Afternoon Show, programming the music, hosting Mid-days and managing the entire Promotional plan. Responsible for E-Club mailings, Website Management and Growth in ratings and Social reach thru Facebook. Established important connections in the business community to achieve exclusive partnerships with these companies to help them and the Station's brand grow. Station reached its Annual budget 3 months early, Facebook reach grew by 64% while under my watch, a buzz was starting to grow. We were able to work exclusively with key events during the year and will keep those relationships strong with the plan I built.

Omaha, Ne

Licensed Agent providing Customer Service to Policy Owners of Mutual of Omaha Insurance. Now able to sell Mutual of Omaha Life Insurance in Multiple states.

Cover Weekend Shifts on Star 104.5 and CD 105.9, Board Operator for Z-92, Am590, Omaha's ESPN Radio and Channel 94-1. Fill-in on air for Vacationing Air-Talent during the week.

Provide Customer Service to Policy Owners of Mutual of Omaha Insurance. Refer prospects to Licensed agents wanting to buy additional insurance and market information on Mutual of Omaha Products.

• Composed, produced and directed 6 hour Holiday program airing on 135 radio stations.• Was Project Manager responsible for Press Releases, artist interview requests, Marketing materials, affiliate relations and recruitment for this Holiday show.• Produced Press releases for Network Announcements, Hiring of Employees, Promotions of Team Members and Network expansion. • Generated Information Packets for Affiliate Recruiters used to sign 22 radio stations in 2009.• Created various communication tools at Dial Global, including internal and external opinion polls, Weekly email updates to our customers and internal communications.• Worked with my team to develop ways to make our system more efficient and followed through with these suggestions including more training sessions with our customers so their stations are more efficient and profitable.• Held one on one meetings with staff members to hear their thoughts and input for improvement .• Host mornng show on 2 of 3 Country formats. • Manage 9 Full-time and 7 Part-time employees.

Responsible for the day-to-day operations of the radio station, handling an on-air shift, scheduling daily music logs along with remote appearances, commercial production, writing commercial and promotional copy.

Bachelor Of Science, Broadcast Sales And Management

Activities and Societies: On Air at KSCV, Sigma Tau Gamma,Was on the College's radio station and TV station hosting shows, delivering.

High School Diploma