John S. Email & Phone Number

San Francisco, California, United States

Launched the successful development of a $20+M tourism app, used worldwide across multiple cities, as COO, managing a cross-functional global team of engineers, designers, and product managers to ensure on-time and on-budget delivery.- Led day-to-day operations of a $20M+ tech startup, overseeing 100+ specialized team members and managers.- Developed and implemented operational policies and procedures to improve efficiency and maximize IT investments.- Managed and improved operational systems, processes, and infrastructure.- Provided leadership and management to cross-functional interdisciplinary teams to execute short-term and long-term goals.- Oversaw the creation of 40 IT portfolios and developed multiple solutions for architectural issues.- Ensured compliance with legal and regulatory requirements.- Allocated and managed resources effectively, resulting in significant cost savings.- Monitored and analyzed performance metrics to identify areas of improvement.- Communicated effectively with other departments and stakeholders.- Represented the company at various external events and conferences.- Responsible for overall financial performance and budgeting, identifying and implementing cost-saving strategies.• Project Management - To ensure efficiency and collaboration within the team, I implemented processes and systems that streamlined the development process and delivered a high-quality app. Building strong relationships with stakeholders, including investors, partners, and customers, allowed us to gain valuable insights into the market and user needs.• Resource Management - I created and executed strategies that resulted in significant growth in app usage and revenue, using a data-driven approach to monitor and analyze key performance metrics. Managing the development team’s budget, I allocated resources effectively to meet business goals while keeping within budget constraints.

San Francisco Bay Area

Led the launch and execution of a $12+M amphibious tour operation within budget and on schedule.Increased revenue by 240% through the implementation of new pricing strategies, partnerships, and/or promotional campaigns.Achieved a 164% increase in customer satisfaction ratings through the improvement of tour quality, customer service, and/or operational efficiency.Managed and directed a team of 60+ employees, including tour guides, mechanics, maintenance personnel, sales, and support staff, achieving high levels of productivity and engagement.Oversaw the maintenance and upkeep of a fleet of amphibious tour vehicles and two twenty-four-hour maintenance facilities, resulting in minimal downtime and maximized vehicle lifespan maintaining a 91% safety record.Achieved a 38% reduction in operational costs through the optimization of processes, supply chain management, and/or equipment maintenance.Implemented new scheduling and staffing strategies, resulting in a 22% increase in the number of daily tours offered. Ensured compliance with all relevant regulatory requirements and safety standards, maintaining a safe and secure environment for all customers and employees.Developed and launched new tour routes, attractions, or products, driving increased customer engagement and revenue growth.Implemented employee development programs, performance management systems, and/or compensation and benefits strategies, resulting in a 26% improvement in employee retention rates.

Issaquah, Washington, United States

Managed daily operations of 3+ FedEx Office locations, overseeing a team of 45employees and meeting weekly sales targets of $30K per location on average.• Developed and implemented effective marketing and promotional strategiesacross all stores, resulting in an average monthly revenue increase of 18%.• Maintained a high level of customer satisfaction by building and maintainingstrong relationships with customers, resulting in an average customersatisfaction rating of 95% or higher.• Trained and coached staff members at each location to provide exceptionalcustomer service, resulting in an average customer service rating of 4.5 out of5 stars.• Ensured that each location complied with all FedEx policies, procedures, andstandards, as well as local, state, and federal regulations, resulting in 92%compliance across all stores.• Oversaw the maintenance and upkeep of each location, resulting in an averageequipment uptime of 88%.• Demonstrated strong leadership and management skills, resulting in smoothoperations and meeting or exceeding sales targets across all locations.In this position at FedEx, I effectively managed multiple locations and teams, whileconsistently meeting or exceeding sales targets and maintaining a high level ofcustomer satisfaction.

Ride the Ducks of Seattle is an amphibious vehicle or “Duck Tour” company that provides tours and entertainment to Seattle visitors. As co-founder I planned and developed business plans, raised capital, planned operations, and worked with regulatory agencies towards operating amphibious tours around Seattle and water operations on Lake Union.

Seattle, Washington, United States

Coordinated and launched new store openings, trained team members, and conceptualized marketing and promotions for a chain restaurant startup that maintained 125% YOY growth in the Seattle market.

Bachelor'S Degree, Political Science And Government

Activities and Societies: Executive Board, Military Veterans of Columbia University

Associate Of Arts - Aa, Behavioral Sciences

Activities and Societies: Executive Board, Veterans Resource Center of City College