John S. Email & Phone Number

San Francisco, California, United States

• Launched the successful development of a $20+M tourism app, used worldwide across multiple cities, as COO, managing a cross-functional global team of engineers, designers, and product managers to ensure on-time and.
• Project Management - To ensure efficiency and collaboration within the team, I implemented processes and systems that streamlined the development process and delivered a high-quality app. Building strong relationships.
• Resource Management - I created and executed strategies that resulted in significant growth in app usage and revenue, using a data-driven approach to monitor and analyze key performance metrics. Managing the.

San Francisco Bay Area

Led the launch and execution of a $12+M amphibious tour operation within budget and on schedule.Increased revenue by 240% through the implementation of new pricing strategies, partnerships, and/or promotional campaigns.Achieved a 164% increase in customer satisfaction ratings through the improvement of tour quality, customer service, and/or operational.

Issaquah, Washington, United States

• Managed daily operations of 3+ FedEx Office locations, overseeing a team of 45employees and meeting weekly sales targets of $30K per location on average.
• Developed and implemented effective marketing and promotional strategiesacross all stores, resulting in an average monthly revenue increase of 18%.
• Maintained a high level of customer satisfaction by building and maintainingstrong relationships with customers, resulting in an average customersatisfaction rating of 95% or higher.
• Trained and coached staff members at each location to provide exceptionalcustomer service, resulting in an average customer service rating of 4.5 out of5 stars.
• Ensured that each location complied with all FedEx policies, procedures, andstandards, as well as local, state, and federal regulations, resulting in 92%compliance across all stores.
• Oversaw the maintenance and upkeep of each location, resulting in an averageequipment uptime of 88%.

Ride the Ducks of Seattle is an amphibious vehicle or “Duck Tour” company that provides tours and entertainment to Seattle visitors. As co-founder I planned and developed business plans, raised capital, planned operations, and worked with regulatory agencies towards operating amphibious tours around Seattle and water operations on Lake Union.

Seattle, Washington, United States

Coordinated and launched new store openings, trained team members, and conceptualized marketing and promotions for a chain restaurant startup that maintained 125% YOY growth in the Seattle market.

Bachelor'S Degree, Political Science And Government

Activities and Societies: Executive Board, Military Veterans of Columbia University

Associate Of Arts - Aa, Behavioral Sciences

Activities and Societies: Executive Board, Veterans Resource Center of City College