John Mckenzie Email & Phone Number

Silver Spring, Md, Us

Washington, District Of Columbia, United States

Bethesda, Maryland, United States

• Managed hybrid on-prem and Azure Cloud Active Directory to assure that users had appropriate security-level access. Used PowerShell scripts to perform MACD operations within Active Directory and to create detailed Active Directory Security and Vulnerability reports. Set up MFA for users to increase network security footprint. Responsible for physical and virtual server administration including backups and file / folder restores. Managed MACD for Cisco VOIP Network and Phone System.• Project lead personally responsible for research, budget creation, purchase, coordination, scheduling, installation, training and support during project to move Construction Administration staff to new office space. Worked with vendors to install data and phone network wiring, purchase networking and VOIP phone equipment and connect network data and voice switches between floors. Purchased audio-visual equipment and special accessories including touchscreen TV, panoramic cameras and speakerphones. Coordinated installation, electrical and data wiring and room configuration for optimal audio and visual experience. Researched PC upgrade options for conference room PC. Purchased hardware and installed software applications on conference room PC. Researched, purchased and installed UPS batteries for conference room PC. Researched, purchased and installed network multi-function device. • Project lead solely responsible for research, purchase, coordination, scheduling, installation, training and support during refresh and upgrade of staff PCs, laptops and tablets from Windows 7 to Windows 10. Researched memory upgrade options. Purchased and installed memory. Researched PC upgrade options for staff PCs. Purchased hardware and installed software applications on source PC by group. Cloned image to remaining PCs using Acronis Snap Deploy. Moved Microsoft / Office 365 from on-prem licensing solution to SaaS platform.

Washington D.C. Metro Area

• Responsible for physical server purchases and physical and virtual server builds. Responsible for server purchase, receipt, installation, upgrade, maintenance, patching and management. Responsible for backups and file / folder and virtual machine restores. Managed virtual templates used to build virtual servers. Worked with Vulnerability Management Team to harden servers using DISA STIGs, security scan servers using Nessus and remediate vulnerabilities. Managed on-prem Active Directory to assure that users had appropriate security-level access. Used PowerShell scripts to perform MACD operations within Active Directory and create detailed Active Directory Security and Vulnerability reports. Managed DHCP and DNS. • Project lead directly responsible for coordination, scheduling, installation, replacement, training and support during upgrade of networked Xerox Multi-Function Devices. Worked with external Xerox support, on-site Xerox technician, Technical Support Team, Networking Team and Telecommunications Team to ensure that devices were switched out with minimal impact on users. Worked with Security Team to ensure that printers were hardened according to DISA STIGS. Had all printers scanned weekly for compliance with security standard. Worked with Risk Management team to ensure that Personally Identifiable Information [ PII ] for printer users and clients was secured and only stored temporarily on MFDs. • Project lead directly responsible for coordination, scheduling, installation, upgrade and support during upgrade of end-of-life servers. Directed Windows Support Team regarding server evaluation, design and upgrade. Worked with Vulnerability Management Team to harden servers, security scan servers and remediate vulnerabilities.

Washington D.C. Metro Area

• Served as highest escalation point for technical assistance and support related to local and wide area networks, applications, CRM database, VOIP phone system, telecommunications, smartphones, website, PCs / laptops and peripherals.• Managed file and print services Active Directory domain controller running on a Windows Server 2003 platform.• Learned and managed cloud-based solution for Microsoft Exchange Server and Blackberry Enterprise Server.• Transitioned Exchange Server and BES from cloud-based solution to in-house solution.• Managed Exchange Server on Windows Server 2003 platform.• Researched and carried out cloud-based initiative for email spam filter.• Set up access via indexing software to invoices and invoice-related emails through Exchange Public Folders.• Managed RIM BlackBerry Enterprise 5.0 Server on Windows Server 2003 platform. Upgraded BES from 4.0 to 5.0. • Learned and managed existing CRM Database, Adapt.• Procured, purchased, installed, managed and maintained CRM Database Server running web-based CRM package on Windows Server 2008 platform with SQL Server 2010.• Automated timesheet submittal process as part of green office initiative.• Consolidated DC and VA offices. Assisted with technical issues regarding opening of new VA office.• Standardized computer and peripheral naming convention for more accurate computer inventory.• Standardized email naming convention for higher frequency of received emails.• Implemented a network IP Addressing Scheme to increase network security and accuracy of inventory tracking.• Researched and carried out cloud-based initiative for fax communications to decrease carbon footprint.• Set up Group Policy Objects [ GPO ] Rules in Active Directory to regulate drive mapping, directory access, printer access and logon message through Organizational Units [ OUs ] using the Group Policy Object Editor.• Managed Network Management Server running SMS, WSUS, SCCM and VAMT on Windows Server 2008 platform.

Washington D.C. Metro Area

• Primary responsibility was to DC and IL offices; secondary to CA and MA offices and remote users.• Provided Tiers 1, 2 and 3 technical support and assistance related to local and wide area networks, applications, VOIP phone system, video conferencing system, telecommunications, smartphones, PCs / laptops, Macs and peripherals. Reported to IT Director. Served as backup to IT Systems Administrator in MA and IT Director.• Researched and deployed network tape backup system to replace existing system that was failing.• Upgraded network operating system from Netware 6.5 to OES2 Linux; GroupWise from 6.0 to 7.0.• Learned OES2 Linux Administration.• Managed DC Server running OES 2 Linux and providing file / print services through Novell eDirectory.• Created automated script to check and begin tape backup background processes if they were not running.• Managed BlackBerry Enterprise Server running BES 5.0.• Ensured a smooth transition for office move from old H Street location to new K Street location by attending weekly planning meetings and assisting in network wiring and server room design. Oversaw all onsite network facets including T-1 line installation, termination and testing.• Redesigned VTC System and meeting room audio layout for superior call, sound and video quality.• Navigated major crisis management exercise during week-long slow Internet access problem in DC office.• Researched, tested and implemented new laptop configuration for overseas staff.• Conducted brown bag lunches with staff featuring IT topics picked by staff.• Successfully convinced management to transition sole IT position in DC from part-time staff to full-time staff.

Washington D.C. Metro Area

• Provided Tiers 1 – 3 technical assistance and support related to local and wide area networks, applications, telecommunications, smartphones, PCs / laptops and peripherals for clients including Accenture, Booz Allen Hamilton, Qinetiq, Society for Women’s Health Research and the Mental Health Association of Montgomery County. Reported to Project Lead and President / Chief Executive Officer.• Managed file and print services Active Directory Domain Controller on Windows Server 2003 platform.• Assisted in project think-tank regarding video hardware upgrade project at Accenture.• Successfully moved office staff for Booz Allen Hamilton from old location in McLean, VA to Annapolis Junction, MD. Provided day-after move onsite support.• Assisted with Tier 3 Network Operations Center trouble calls from other remote BAH technicians.• Implemented Novell iPrint after investigating and documenting existing IP Address Scheme for BAH.• Assisted in the installation and management of a BlackBerry Enterprise Server on a dual secured / unrestricted network at Qinetiq.• Involved in team building opportunities with various teams in multiple office environments.

Bachelor Of Science - Bs, Computer Science

Activities and Societies: Track and Field

Bachelor Of Science (Bs), Computer Science