John Sambuco Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

• Lead the overall change management, communications and marketing program for a large-scale strategic program of work • Lead the development and execution of tailored fit-for-purpose change management solutions to raise awareness, build knowledge and ability, and ensure staff are well prepared and equipped to support customers • Lead the development and execution of marketing and promotional activities to support and increase customer adoption of services • Leadership, coaching and development of the program's Change, Communications & Marketing team • Build and maintain strong, trusted relationships with internal and external stakeholders at all levels • Content creation including communications, learning materials, and customer collateral to ensure change is successfully adopted and embedded • Lead workshops to understand staff/stakeholder requirements in order to develop the appropriate change/communication strategy• Identify change impacts across a range of change dimensions • Identify, monitor, mitigate and manage key risks and issues • Plan, develop and execute end to end change program on schedule and budget• Develop tailored change management plans to suit the needs of each individual team • Coordination of change champion support networks across the organisation • Lead the evaluation of change programs to measure effectiveness and capture learnings• Evaluate change programs to understand effectiveness • Gather and utilise customer and banker needs/feedback to foster a continuous improvement approach to delivering change

Docklands

• Provide change management expertise and consulting to projects of various complexities. • Establish and build relationships with internal and external stakeholders from different ANZ business units. • Facilitate workshops to understand staff/stakeholder requirements in order to develop the appropriate change/communication strategy. • Analyse and identify change impacts on various teams.• Develop tailored change strategies and plans to build knowledge and ability, and embed change.• Identify, monitor, mitigate and manage key risks and issues.• Development of communications and learning materials.• Plan, develop and execute end to end change program on schedule and budget.• Tailored change management plans developed for each individual team.• Coordination of change champion support networks across the organisation. • Evaluate change programs to understand effectiveness.• Leadership, coaching & development of a Change Analyst.Key achievements:• Planning and execution of the end to end change management program for the delivery of Apple Pay into teams located in Australia, New Zealand, India and the Philippines. • Design of the ANZ Change Impact Assessment template, an artifact incorporated into the Global ANZ Change Management Framework.

• Elicit and document business impacts and requirements for internal initiatives. • Provide integration and business readiness support to the Australian Call Centre frontline. • Identify and deliver process improvements into the business.• Implement internal and external initiatives into the business. • Provide SME consultation on behalf of the business.• Co-ordinate engagement and prioritisation process for new projects.• Fortnightly presentation to senior leaders providing recommendations and advice on new project proposals.• Maintain initiative release calendar.• Leadership and coaching of junior Business Analysts. • Represent Australian Call Centre at various business forums.

• Monitor the quality and compliance of the Australian Call Centre frontline.• Make development recommendations for frontline to facilitate high performance and improve customer experience.Key achievements:• Development of a compliance quality framework for the Australian Call Centre.

• Service and resolve customer enquiries and concerns pertaining to various ANZ products.

• Management of all communication for frontline staff and customer base.• Management of Intranet Content Management System.• Publication of communication on customer facing website.• Identify and drive initiatives to improve the operations of the call centre.Key achievements:• Coordination and delivery of communication and training to support the 2016 Commonwealth Games held in Melbourne. • Coordination of V-Line ticket sales and fulfillment during the 2016 Commonwealth Games held in Melbourne.

Master In Business Management, Management And Marketing

Areas of study: * Human Resource Management * Strategic Management * Cultural Values and Management Practices * Contemporary Issues.

Bachelor Of Arts, Cinema Studies And Italian

Areas of study: * Classical Hollywood Cinema * History of Film Thought * Contemporary Italian Cinema * Film Noir and Melodrama * Film.