John Sambuco Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

• Lead the overall change management, communications and marketing program for a large-scale strategic program of work
• Lead the development and execution of tailored fit-for-purpose change management solutions to raise awareness, build knowledge and ability, and ensure staff are well prepared and equipped to support customers
• Lead the development and execution of marketing and promotional activities to support and increase customer adoption of services
• Leadership, coaching and development of the program's Change, Communications & Marketing team
• Build and maintain strong, trusted relationships with internal and external stakeholders at all levels
• Content creation including communications, learning materials, and customer collateral to ensure change is successfully adopted and embedded

Docklands

• Provide change management expertise and consulting to projects of various complexities.
• Establish and build relationships with internal and external stakeholders from different ANZ business units.
• Facilitate workshops to understand staff/stakeholder requirements in order to develop the appropriate change/communication strategy.
• Analyse and identify change impacts on various teams.
• Develop tailored change strategies and plans to build knowledge and ability, and embed change.
• Identify, monitor, mitigate and manage key risks and issues.

• Elicit and document business impacts and requirements for internal initiatives.
• Provide integration and business readiness support to the Australian Call Centre frontline.
• Identify and deliver process improvements into the business.
• Implement internal and external initiatives into the business.
• Provide SME consultation on behalf of the business.
• Co-ordinate engagement and prioritisation process for new projects.

• Monitor the quality and compliance of the Australian Call Centre frontline.
• Make development recommendations for frontline to facilitate high performance and improve customer experience.Key achievements:
• Development of a compliance quality framework for the Australian Call Centre.

• Service and resolve customer enquiries and concerns pertaining to various ANZ products.

• Management of all communication for frontline staff and customer base.
• Management of Intranet Content Management System.
• Publication of communication on customer facing website.
• Identify and drive initiatives to improve the operations of the call centre.Key achievements:
• Coordination and delivery of communication and training to support the 2016 Commonwealth Games held in Melbourne.
• Coordination of V-Line ticket sales and fulfillment during the 2016 Commonwealth Games held in Melbourne.

Master In Business Management, Management And Marketing

Areas of study: * Human Resource Management * Strategic Management * Cultural Values and Management Practices * Contemporary Issues in.

Bachelor Of Arts, Cinema Studies And Italian

Areas of study: * Classical Hollywood Cinema * History of Film Thought * Contemporary Italian Cinema * Film Noir and Melodrama * Film.