John Savage Email and Phone Number

Regional Sales Manager Brownlee Equipment Outside equipment sales for Muskoka - Parry Sound & Kawartha Regions JCB & Wacker Neuson Heavy Equipment, Massey Ferguson, Kioti, Toro, Woods Agricultural Equipment

Regional Sales Manager Total sales responsibility for dealership - Case Construction, Doosan Heavy Equipment Strong working relationship with commercial markets such as Municipal Townships (A.O.R association -6 associations) for tenders/bids along with prospecting new accounts and servicing existing ones.

Self Employed Consultant / Trainer Various Dealerships-Canada Performed comprehensive assessment of dealerships to help identify areas of strengths, weaknesses, financial opportunities and business threats Developed action plans to increase profits, employee performance, CSI and customer retention programs Created training manuals and programs, participant work books and power point presentation to meet individual Service and Parts department needs

General Manager of Fixed operations (Parts & Service) for Automotive Dealerships Directly responsible for the overall profitability of Parts and Service; including supportive management of 20+ team members Defined and implemented long and short term departmental sales objectives as well as policies and procedures which reduced total expenses in both departments Overseen and controlled; all daily operations, advertising, promotions and strategic direction Performed quarterly and annual sales quotas/budgeting including capital requirements and implementation of weekly forecasting and reporting Performed annual budgeting, including capital requirements and implement weekly forecasting and reporting Reduced total expenses in both departments by implementing proper policies and procedures for receivables, parts inventory, shop supplies and policy expenses Established department goals with management teams which are based on the implementation of proactive customer retention programs along with customer oriented sales and service techniques with the ultimate goal of earning “customers for life”

 Automotive Dealership In-House Consulting & Training – Various Manufacturers and College training services. Performed comprehensive assessment of dealerships to help identify areas of strengths, weaknesses, financial opportunities and business threats Developed action plans to increase profits, employee performance, CSI and customer retention programs Created training manuals and programs, participant work books and power point presentation to meet individual Service and Parts department needs

 Over 5 years doing HIDL (High Integrity Data Link) Training (Satellite TV.) for General Motors – Training dealerships “Service & Parts Managers, Consultants” and DPSM’s.  Classroom Training and In-House Dealership Consulting/Training across Canada for other automotive manufacturers Fixed Operations Personnel I.E. – BMW – Hyundai – Mazda – Kia and Mitsubishi. Performed comprehensive assessments of dealerships to help identify areas of business strengths, weaknesses, financial opportunities and business threats (SWOT), and then develop action plans to increase profits, employee performance, CSI and customer retention programs. Developed training manuals/programs, participants work books and power-point presentations for Service and Parts departments.

 Supportive management of 23 team members; developed and sustained a high level of team member performance and morale Exceeded Customer Satisfaction benchmark target and increased labour sales ACCOMPLISHMENTSLabour Sales increase (2001 – 2002) + 21% Highest Customer Satisfaction 1-3 month score 2002CSI Customer Serviced benchmark target exceeded (2003) +9% C/P parts department sales increase +19.2%C/P service department sales increase +19.3%C/P service department labour increase .43hr/ro.Counter / Wholesale increase +8%Tire sales increase +114%Total parts department sales increase +15.9%Total service department sales increase +13%Net sales department profit increase +16.8%Total service department net profit increase +22%