John Savell Email & Phone Number

• Monitored the operational support system for a communications provider that delivers voice services to business and residential customers.• Lead various cost effective routing and testing schemes to minimize system alerts, including EMS software (Alcatel-Lucent) to control SS7 Ds3’s, T1’s and individual channels.• Proactively identified service impacting events relating to network conditions while interacting with technical engineers and IT department.• Coordinated weekly conference calls with customers and sales teams to perform maintenance and troubleshooting.• Utilized trouble ticketing systems to log all requests and modifications considered critical for future support.

Assisted in the day-to-day management of warehouse operations for a distributor of industrial equipment and supplies; delegated activities of employees to maximize productivity.Participated in interviewing, hiring, and training, of warehouse staff. Provided exceptional customer service; assessed customer needs and recommended appropriate merchandise.Investigated and resolved customer inquiries, problems, and concerns in a timely manner.Operated various equipment including, forklifts and commercial vehicles.

Performed all aspects of landscaping, painting, and park maintenance at Roosevelt Park; used strong interpersonal skills to project a positive and professional image of the Parks Department.

Supervised operations at various pool clubs in New Jersey; monitored activities of members to ensure compliance with safety regulations; received CPR, First Aid, and Lifesaving Certifications.

Bachelor Of Arts, Criminal Justice

Bachleors, Cj