Booking Operations Director | Driving Excellence in HospitalityAs a seasoned Booking Operations Director, I specialize in orchestrating seamless and efficient booking processes within the dynamic landscape of the hospitality industry. My mission is to optimize operational workflows, elevate customer experiences, and contribute to the overall success of hospitality establishments.Areas of Expertise:Booking and Reservation SystemsProcess Improvement and OptimizationCustomer Relationship ManagementRevenue Enhancement Strategies

Nightclub DJ — 2010- PresentInvolving a wide range of social and communicational skills. Including self marketing and promoting. Held residencies 4 nights a week at different nightclubs. Most nights involving crowds and venues of 400+. Hosted events involving former WVU athletes and current NFL players. Relay for Life Events on the WVU campusContracts involving residency on multiple ski resorts -New years Eve, Opening of new Nightclubs, Mountain Events

-Swan Creek #101, Curtis Bay October 2017- Present Sr. Assistant Store Manager, OperationsCurrently part of an elite team within the Greater Baltimore Region.Partnering with Visual, Merchants, Allocation, IT, and Operations teams on a regular basis with current projects and retail standards/needs within the field. Data Analysis- Creation of Pivot tables, charts, and templates to help utilize time management for collecting: data, efficiency, and incoming shipment. Evaluation of incoming allocation reports and daily BI reporting. Management over Freight, Footwear, Sales Teams. Warehouse/ BOH organization and standards- promoting Door-to-floor techniques and operational excellence.Assisting as a Key asset in Retail Store Sales- Promoting UA Way methods and Endless Aisle ApplicationsEndless Aisle Applications- As a leader pushed and promoted use of online sales within the retail store. At the end of 2017, as a team we reached over $70,000 in Online sales.

-Swan Creek #101, Curtis Bay January 2017- October 2017 Assistant Store Manager, Operations
Part of an elite team/store who has reached over 10 Million dollars in sales. Frequently partnering with visual, IT, Allocations, and Operations teams from tide point on new and current projects. FMS- partnered with Retail Ops and was part of the overnight with tests involving: Receiving cartons, STO’s, Replenishment Pick lists, Replenishment Reports, etc.. Currently promoting and encouraging CORE applications as a standard procedure for our retail team. Online Sales- A leader of promoting online sales/ Endless Aisle use with our team as a Unit. Have increased online sales by $15,000+. Managing multiple teams to push max efficiency methods to ensure potential sales. Freight team: managing team of 6-8 people. Ensuring max UPH and door-to- floor methods. BOH organization and efficiency. Footwear Team: Our footwear team currently runs at 23% of our store sales; we strive for 25%. I recently have restructured our team as a whole; making sure we are not only efficient in our processing strategy but also making sales individually on the floor. We are always prepared for change and units to come. Harbor East Project/ transfers- Assisted with receiving and transfers from Harbor East during the remodel/ KP visit. Reorganization of warehouse and most efficient method to take on 20 pallets of product.

-Pittsburgh #186, Washington PA 2015-2017 Assistant Store Manager, Operations Managed a freight team of 6 people. Restructured the BOH team with procedures and methods that would ensure maximum product was pushed to the floor on a daily basis. Door-to-floor methods. Managed an overnight involving new POS 6.4 Upgrade and End Use application to back room based on new floor-set Held a key role in the turn around of a high shrink store.

-Rehoboth Beach #115, DE - 2009-2015 Sales Associate- Assisting with Mens/ Womens/ FTW sales. Also, held a lead role during Freight/ Floor-set/ inventory/ Markdowns. Help assist manage the shipment team; involving UPH tracking, and individual performance to drive the teams potential.