John Sciabbarrasi Email & Phone Number

Florida, United States

Tampa, Florida

Licensed Emergency Medical Dispatch Trainer at Tampa Fire Rescue Communications. I train new personnel in all aspects of emergency medical and fire dispatch and communications. Instruction given through teaching, demonstration, evaluating and documenting all phases of training focusing on retention, production and job compatibility. I developed the trainee by aligning training goals and competencies. I coordinate the training with hands-on experience to establish consistency and create a professional and skilled public safety telecommunicator.

Tampa, Florida

Receive, triage, and dispatch emergency medical, fire and hazmat 9-1-1 calls. Provide post dispatch instructions to callers in C.P.R. , child birth, hemorrhage control, fainting, diabetic problems, unconscious patients, heart problems, aspirin diagnostic, allergic reactions, epi pen administration, overdoses, Narcan administration, water rescues, motor vehicle accidents, power lines down, fires, hazardous incidents and all types of other fire, medical, water, airline and hazmat emergencies. Coordinate personnel and materials during emergency operations. Provide a matrix of 9-1-1 calls by shift, day, week, month and year over a three year period. Proof read the Standard Operation Guide (S.O.G.) for the Communications Division fire and medical responses. Make recommendations and updates to the S.O.G. as necessary to ensure compliance coordination among all shifts and Tampa Fire Rescue Policy. Provide customer service to public and private inquires through non-emergency phone lines. Maintain records and document all significant occurrences during my shift. Work in coordination with my team and other agencies within the city of Tampa, as well as surrounding counties, state and federal agencies.

Tampa/St. Petersburg, Florida Area

Supervised Call Center Operations for United Taxi Cab Fleet for Gulf Coast Transportation, Inc.Provided analysis of customer need and volume demand on a daily, weekly, monthly and annual projection and scheduled staffing accordingly. Monitored contracts for compliance and service for all corporate accounts. Trained and evaluated call takers on professionalism, courtesy and efficiency. Actively secured new corporate accounts and trained drivers on how to service the accounts.Overall responsibility for United Taxi Cabs serving Tampa International Airport and all public and private roadways in Hillsborough County, Florida, the state of Florida and the United States when drivers were required to leave the state. Responsibilities included problem resolution, employee management, customer service and retention. Direct supervision of seven employees.

Tampa/St. Petersburg, Florida Area

Owner and operator of a licensed Taxi Cab Franchise in Hillsborough County, Florida.Trained and evaluated drivers on safety, professionalism, courtesy, and safe driving.Performed purchase analysis for vehicle acquisitions and maintained accounts receivable, accounts payable, cash and credit card payments. Serviced corporate accounts and secured new private accounts. Developed, implemented and monitored the annual budget. Founded a private limousine service and expanded service to Pasco County, Florida and Tampa International Airport for VIP customers.

Tampa, Florida

Enhanced the City of Tampa profile through public relations and maintenance of the Tampa Special Services District and active member of the Tampa Downtown Security Network.Managed the Special Services District Clean Team and trained employees to observe and report security issues in the Special Services District. Acted as the Human Resource guide for new employee orientation, training and development for Central Parking Systems, Inc. Authored the Operations Manual for the Tampa Downtown Clean Team, adopted and implemented nationally by Central Parking Systems, Inc. Provided fiscal analysis, forecasting, appropriations, expenditures and managed the annual budget with direct client relations with the Tampa Downtown Partnership. Engaged with the City of Tampa Parks Department, Sanitation Department, Planning and Development Division, Road and Street and Storm Water Departments and all phases of City agencies that intersected the Tampa Downtown Clean Team operations. Hired and trained staff as ambassadors of the City of Tampa to maintain the cleanliness of the special services district while being the eyes and ears of an integrated security network. Direct client relations with the Tampa Downtown Partnership included working with and providing proactive implementation and strategies for the Tampa Downtown Merchants and Business Owners association to increase revenue. Member of the Tampa Downtown Planning Committee for all public events. Direct supervision of 25 team members with responsibility for evaluation, raises and employee separation.

Associate Of Arts Degree, Business Communications

Activities and Societies: Assistant Mens Baseball Coach. Responsible for media relations and statistics. Coached hitting, base running.

Business Communications

Activities and Societies: Scholarship Baseball Athlete