John Setchell Email & Phone Number

With extensive airline experience in the UK and abroad, and with a successful record of implementing airline systems worldwide, my experience is complemented by sound communication and interpersonal skills, by highly developed leadership skills, and by an ability to articulate, both to large audiences and one-to-one, across cultural diversity. With in-depth understanding of the airline operations environment, my specialisms are: change management, the introduction of new technology, and creating a new strategic direction for the airport customer process. This is demonstrated through: •Facilitative project management, with enviable technical knowledge and persuasive negotiating style. •Proven ability to liaise with and partner overseas senior management teams in order to introduce new airport solutions worldwide.•Negotiating change with airports, ground handling companies, and internally within a unionised sector. •Delivery of automated solutions that deliver optimal efficiency and cost-effective performance globally.•In-depth specialist knowledge of DCS, including the training of multi-cultural airline staff worldwide.• Review and sign-off of test deliverables, ensuring appropriate coverage in the areas of design, build and testing.• Performance reporting and analysis of on-going projectsSIGNIFICANT DEVELOPMENT & IMPLEMENTATION PROJECTS•CUSS•Self-service •On-line check-in and on-line boarding pass•Compliant immigration technology, with technical expansion of regulatory requirements (APIS, APP)•EDIFACT (inter-airline through check-in)•Departure Control Systems, including QIK front end worldwide•CUTE worldwide•Baggage automation• •Company involvement in current STB projects (E-ticket, CUSS, RFID)•Longstanding association with IATA through management and working groups involving baggage automation, EDIFACT and CUSS.

Listed skills include Airports, Airlines, Aviation, Iata, and 46 others.