John Sewell Email and Phone Number

I have been in the customer support industry for over 13 years and currently lead a team of tier 2 support specialists. We strive to deliver a world class user experience for each cardholder interaction that we handle. The majority of our ticket escalations involve investigating international money transfer delays, deep-diving into troubleshooting app/or account questions, and providing general product capability and use information. In October 2022, I was awarded the UserHero award at the Brightwell annual company Holiday party, selected out of all support and service departments. - Streamlining Zendesk usage on the tier 2 team with clearly defined processes and procedures- Improve Zendesk ticket flows for multiple departments, utilizing tools to reduce redundant work and increase efficiency- Re-built Knowledge Guide and adding article content for Tier 2 agents to reference- Track daily and weekly metrics for agents to use as a benchmarks for success and growth- Collaborate across multiple departments to improve communication and transfer of knowledge

Support cardholders with remittance process through our ticketing system and over the phone. Communicate with vendors regarding remittance questions. Communicate with cardholder. Research SWIFT codes, bank locations, country specific banking information required for successful remittance processing. Specialties: Remittances, customer service, Zen Desk

Provide customer service support in the Chat department by assisting customer with product questions, order resolution, and placing ordersWork on a team to deliver daily sales and quality goalsExpert knowledge of products offered and website navigationUse knowledge of the Home Depot's values to improve customer experience

Responsible for outbound telephone sales and internal customer account support. Maintain current book of business for agent and ensure highest customer satisfaction possible.

Answer incoming citizens' calls about city services offered. Provide billing support for utility services. Maintain high level of efficiency in resolving customer issues in timely manner.

Answer incoming customer calls pertaining to account issues, billing issues, among other areas of focus. Maintained high level of knowledge about TMobile products to offer customers the best fit for their needs.

Responsible for writing and editing the sports section of local newspaper. Interacted with coaches, students, and community members on a daily basis to get the story. Handled daily cash draw and bank reconcilation.