John Shaw Email & Phone Number

Ashford, England, United Kingdom

London/Remote

Working with Momenta, I have been able to utilise my extensive management experience to its fullest potential through my contract at Cheval Legal, where I am in charge of supervising all administrative and operational functions in the claims department. In this capacity, I have established and put into effect streamlined processes and procedures to boost productivity and efficiency, thereby contributing to the company's overall objectives. My attention to detail and precision are among my greatest strengths, ensuring that all tasks are completed accurately and promptly, and that quality control checks are carried out to ensure compliance with the industry's high regulatory standards. I work closely with senior stakeholders to analyse operational metrics, identify areas for improvement, and create strategic plans for long-term growth.My key responsibilities and achievements include:- Successfully leading a team of 20 people to improve overall efficiency and productivity, whilst ensuring all service level agreements are met.- Developed and implemented streamlined processes and procedures for enhanced workflow management.- Managed budgets and financial planning, resulting in cost savings and increased profitability.- Developed enhanced communication strategies with clients, resulting in improved client satisfaction and retention.- Ensuring compliance with all legal and regulatory requirements, minimising risk for the firm.- Maintaining strategic relationships with third-party organisations, such as other law firms and insurance providers, to support the effective delivery of our services.- Conducting regular performance evaluations for staff and providing coaching and training to enhance their skills.

Ashford, England, United Kingdom

Working for one of the most recognisable brands in the UK, I was responsible for driving revenue growth through the development and execution of effective sales strategies. I performed crucial market research, monitoring sales trends and customer feedback to further refine our overall sales approach, collaborating closely with cross-functional teams throughout the global organisation to enhance product development and ensure cohesive go-to-market strategies for product launches. As a senior manager, I was directly responsible for teams of more than 30 people, taking great pride in coaching, mentoring and empowering them to take ownership of their careers which is incredibly important to me. Overall, this role has given me tremendous leadership and management experience and the ability to develop and implement successful sales strategies which drive revenue growth.My key responsibilities and achievements include:- Developed and implemented a sales strategy for my region to contribute to the company's UK and global targets.- Deployed seasonal and ad-hoc multi-channel marketing and sales campaigns, combining digital, point of sale, out of home, and visual merchandising routes to market.- Consistently exceeded sales and performance targets, leading to numerous personal and regional awards.- Achieved profit margins 47% above target consistently.- Maintained audit and quality control scores above 96% and implemented innovative controls and processes to reduce shrinkage to less than 2%.- Implemented a continuous improvement approach to team management, coaching and mentoring of staff empowering them to exceed performance targets and increase sales/revenue.- Improved team productivity through effective time management and process improvement.- Improved customer retention rates through effective customer service and relationship management.- Managed all budgets and financials, including payroll, to maintain financial stability.