John Sherwin Email & Phone Number

New South Wales, Australia

Wagga Wagga, Australia

Wagga Wagga, Australia

Homebush, New South Wales, Australia

Sydney, Australia

Receive, analyse and translate change requirements requested by business users for all systems used within the companyReceive and manage the analysis and resolution of system issues received by all system usersEngage, consult and manage relationships with stakeholders both internal and external to gather full requirements of changes and document them ready for analysis by the team of IT developersEngage with IT developers to ensure clarity of requirements, seek feedback and to monitor workloads and delivery schedulesTranslate technical solutions from the IT team back to the business stakeholdersManage communication with business stakeholders on project progress Prepare and manage test plans (both system and UAT) Manage the transition of new solutions into the live working environment, including data migration if requiredPrepare training and user documentation for changes and enhancements to existing systems as well as new systems for business usersManage the reporting of projects to the senior managementReview business processes to ensure ‘best practice’, implement, document and train business users on changesManage the reporting of system issues, ensuring they are addressed and resolved within the assigned SLAs

Mascot

Analyse, establish and maintain processes, detailed procedures and user guides for business procurementDevelop and monitor Key Performance Indicators and measurements for all functions to ensure maximum resource utilisationManage workflow design to extract full benefits from new and existing business systemsFacilitate workshops to gather and document business and system requirements for designated projects and system enhancements whilst following a structured methodology to ensure they are in line with best business practicesOversee the scope and build of the requested enhancements to ensure they meet business requirements and stakeholders expectationsUndertake the executing and sign off of test plans for projects and system enhancements in association with the IT departmentManage the implementation of system enhancements including all relevant documentation and trainingMentor other Business Analysts and provide advice to other business sectors on system, business processes and requirements relating to product procurement

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Responsible for the purchase and delivery of product to achieve maximum competitiveness and profit contribution for each program in the portfolio of responsibilityNegotiate with suppliers on an ongoing basis for rates and inventory to meet business volume requirements on a global basis at the lowest costPlan an annual buying program to meet delivery deadlines for contract finalisation and release to marketSeek new market opportunities that meet agreed target market requirements and are appropriate to the business brandPrepare and conduct product training for other areas of the company Monitor relevant indicators for product, price and inventory utilisation and respond accordingly

Mascot

Coordinate the receipt of annual contracting rates received from suppliers, ensuring they are complete and as negotiated by the Product Manager by the assigned deadlinePrepare the pagination of the annual destination brochure ensuring all suppliers are placed in their agreed/negotiated positionsSource marketing material from suppliers for use in the annual destination brochureProof read final versions of the destination brochure and provide sign off ensuring accuracy prior to printingMonitor and facilitate the sourcing of additional room inventory to meet market demandAssist the Product Manager with product and destination training to sales and reservation staffProvide advice and answers on product and destination questions received from other departments