John Silva Email & Phone Number

Toronto, On, Ca

Humber College

- Resolving equipment (computer, peripheral, audio/visual) faults (including swapping out Customer Replaceable Units (CRU’s)); escalate to external repair depot as necessary.- Troubleshooting software errors; removing malware (viruses, spyware, etc.); engage functional groups as necessary; add solution to knowledgebase- Set up audio/visual equipment (data projectors, laptops, mixers, plasma screens, media carts, speakers, microphones, cameras, screens, etc.) for events/activities- Respond to copy/print/scan issues (install equipment, resolve faults, apply maintenance kits, clear paper jams, etc.); engage functional groups as necessary.- Run diagnostic software and/or visually inspect hardware; resolve basic faults (escalate complex faults/failings); perform preventative maintenance. - Working with suppliers to install, configure and maintain specialized hardware (kiosks, simulators, etc.) and application software (printers, queuing systems, etc.)

Toronto, Canada Area

- Front-line incident management and request fulfilment for staff and students.- Assisting clients at the Help Desk with a variety of technical issues.- Successfully resolve time sensitive incidents based on priority and impact.- Resolving first level Xerox and HP printer issues.- Train temporary contracts on support centre systems and procedures.

Toronto, Canada Area

- Integrated AV Systems into classrooms and boardrooms.- Provided first and second level support for electronic classrooms.- Performed general maintenance on classroom electronic equipment.- Facilitated event set-up requests for a variety of events.