John Silva Email & Phone Number

Tempe, Arizona, United States

- HR Manager for a book of business of 115 clients totaling $6.5 million dollars in Revenue - Project managed benefits open enrollment in partnership with C-Suite/company decision makers for 68 clients - Responsible for providing technical an HR support for ADP Human Capital Management software

Tempe, Az

- HR Management & Growth: Enlisted to build long-lasting relationships with over 28 accounts by providing increased client attention to achieve immediate and long-term service needs. Maintained 100% client renewal and an 8.2 and 8.4 CSAT score 2 years in a row.- Developed Strategic HR Compliance Programs: Identified the group size of each account to identify major HR compliance topics which include COBRA/CAL COBRA compliance, FMLA/CFRA compliance, handbook development, and HCSO/ACA compliance Worked with cross-functional teams which included Payroll, Benefit Operations, Implementation, and Customer SupportProject Managed an offboarding portfolio process for exiting clients.- Project Managed Arizona Office Opening: First employee hired at Sequoia’s Tempe office and leveraged HR expertise to hire over 40 employees. Served as a trusted advisor to the Executive team which included CFO, COO, and CMO to be a liaison for all candidates coming through the Tempe candidate pool.hired Account Managers, Advocates, Payroll Specialists, and Directors of Operations and Systems, among other standouts.

Phoenix, Arizona Area

Dedicated HR contact for clients under ASHR’s client portfolio. Provided in-person HR support to both employees and managers for clients on a weekly basis. Clients reached out either in person or via phone or email. Facilitated contract renewals, team assignments, and software implementations of payroll and HRIS products. - Relationship Management with Key Decision Makers: Balanced an internal and external business partner role that executed strategic and tactical HR support and guidance to key decision-makers on all topics related to HR which included Benefits, Compensation, Compliance, and Risk Exposure/Liability.- Called to Deliver Difficult Conversations: As an outsourced consultant, was called to come own and deliver voluntary and involuntary terminations for employees, middle managers, and Senior Management/Executives. Owned company RIFs/Layoffs, and managed communications to employees and the company pre and post-campaign.

Scottsdale, Arizona

Addressed questions via phone, email, or chat while providing answers that are quick and easy to understand with our HRIS software. Gave our customers confidence that they will help them solve their issues and address their questions in a timely and professional manner. Lastly, ran point on customer issues that require coordination between multiple Zenefits teams and acted as the voice of our customers to help prioritize future enhancements to the platform - Special Project | PTO TIGER Team: Created and developed a core team of PTO SME’s who could speak to PTO building for clients who are new or unfamiliar with building a PTO plan for their company.

Chandler, Az

WorkForce Management Analyst | June 2014 - September 2014Coordinator for the Collections and Customer Support team’s time off, sick time, and scheduling capacity on a weekly basis. Using Kronos timekeeping software, provided key data insights to leaders to identify staffing shortcomings and coverage gaps. Collections Agent | January 2012 - May 2014Client advocate in a high volume call center environment reaching out to clients with past-due balances to resolve unpaid balances while providing a human element of service. Resolved past due balance with a past due date ranging from under 30 days to 6 months past due. - Top Performer Accolades: Reached Top Performing Collections Agent awards 8 months out of 13 while at the same time meeting and exceeding the 82% CSAT requirements across all 13 months. First Collections associate to reach 100% quality in recorded calls in a single month.