John Singleton, Mba Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Developed and implemented “Best Practices” for Global vendor locations; improving productivity and efficiency of operations by an average of 22%. Realized, annual savings of $3.61M.Implemented monthly performance management reviews to track and measure KPIs & TATs such as delivery handle-time and operational quality.Expanded Global Operations from two centers consisting of 622 associates to five centers with 1,131 associates.Engaged and collaborated with Lending Solutions process owners to establish clearly defined expectations concerning process improvement opportunities and offshore capabilities and readiness for work expansion opportunities.Championed the design of two platforms, with a $120K development budget, which has generated over $2.1M, 1,650% ROI, of run rate saves.

Atlanta, Georgia, Us

Created robust auditing, reporting, and process improvement processes with scalability for Assurant’s diverse portfolio of clients, by working collaboratively with the Senior Vice President of Mortgage Lending Operations and Services.Developed internal and external client relationships, restructured audit delivery processes and improved Quality Assurance and Compliance operational controls, while reducing operating cost by 11%.Authorized contractual commitments to provide services or meet deliverables.Collaborated with operations teams to develop and implement recommendations for process improvement.Implemented “Best Practices” for the U.S. and Global locations that closely aligned with overall Lending Solutions strategic business objectives.Developed Contractual Assessment/Compliance program: Improved risk identification, analysis and mitigation processes by designing a comprehensive evaluation program with an expanded scope that included contractual and regulatory requirements.Constructed Organizational Restructuring: Integrated the SafeCo audit & analytics staff and centralized audit data analytics following the 2006 SafeCo Financial acquisition. Rectified historic audit discrepancies such as field-based auditing and critical versus noncritical counting. Led, developed and engaged three operations managers, six unit managers, and four systems analyst, directing the efforts of 24 compliance analyst and 125 auditors located across six locations throughout North America, with a $7.8M budget.

Atlanta, Georgia, Us

Hand-selected by Assurant Senior Management to play a critical role with the expansion of the Florence site location expanding from a 124 employee site to 430 employees within a nine month timeframe.Developed and implemented staffing models and budget guidelines.Effectively created and implemented a training department in less than 4 months.Successfully established the data management department whose responsibilities included application & program development, report design for internal and external communication-based statistical analysis, forecasting, scheduling and predetermined volume drivers. Designed and administered an automated audit system, Servicing Platform Illogical Conditions Evaluator (SPICE) that detected illogical updates via business rules.

Atlanta, Georgia, Us

Led and developed 44 direct reports with a $1.67M budget.Delivered $395K financial savings, leveraging advanced telephony solutions, elimination of redundant processes, creating efficiencies; right-sized the team and communicating the vision to the staff.Spearheaded Lending Solutions original internal performance tracking system for reporting quality to internal and external clients, Assurant Quality Universal Application (AQUA)

Mba, Masters Of Business Administration

B.S., Criminal Justice