Michael Jackson Email & Phone Number

Duluth, Georgia

• Directly responsible for the day-to-day activities of twenty or more associates with a focus on driving results. The Unit is involved in providing services in the area of hazard outsourcing; processing renewals.
• Administrative accountability for creating and updating reports to track productivity and quality.
• Participated in planning process and managed to establish goals and objectives for the unit.
• Provided analysis and supports the implementation of improved workflow.
• Communicated vision and strategies that are focused on key business goals to the unit.
• Managed a unit of 22 associates with focus on driving results.

Ensure that the internal and external flow of Credit Processing and Debit Processing are handled effectively and efficiently by all Associates (27). Liaison between all departments that interact with Exceptions on excessive chargeback issues. Act as a liaison between RBS WorldPay and National Account Tier 1 & Tier 2 merchants. Assist National Merchants.

Ensure that the internal and external flow of Credit Processing and Debit Processing are handled effectively and efficiently by all Associates within the required Service Level Agreement. Monitor disputed transactions for recurring compliance violations to Discover, Visa and MasterCard Rules Regulations.

Process Incoming MasterCard and Visa Chargebacks. Review each case for adherence to technical rules as established by MasterCard and Visa. Contact Issuing bank fraud area to verify large ticket transactions out of the normal for a particular merchant. Member of the Escalation Team and the Chargeback Response Team.

Managed risk for merchant services partnership with First Data Corporation.

Reviewed all credit accounts with risk over $250K, existing accounts with risk greater than $1MM and accounts adversely rated. Maintained a loss percentage of.0005% or less of annual sales volume. Enforced credit policy and assisted Account Executives with signing new accounts in accordance with bank underwriting guidelines and federal regulations. Guided.

Analyzed personal and business credit reports, business financials statement and any other pertinent information needed to make sound credit decision. Approved increases for both credit cards and business line of credit. Discuss credit approvals and decline decisions with both the banker and customers. Maintained limit increase log used to track volume..

Analyzed personal credit reports and financial statements. Approved credit cards applications and reviewed accounts for credit limit increases. Prepared and distributed exception reports to bankers and their managers notifying them of any exceptions to credit policy. Developed and implemented procedures and guidelines for credit card limit of 15k and.

Managed staff, which consisted of; customer services representative, data entry clerks, word processors and file clerks. Provided supported other departments with staff and workflow as required. Trained, and evaluate employees. Implemented tracking.

Master Of Science - Ms, Leadership And Human Resource Development

Bachelor Of Science, Cybersecurity

Associates, Information Technology