John Smith Email & Phone Number

Greater Atlanta Area

Monitor and/or observe customer interactions, e-mail, tasks, and fulfillment experience including relative screen shots to observe policy, process and work flow adherence to ensure performance qualityMonitor for policy and process activity across the organization to ensure adherence and/or identify failure/improvement pointsConduct comprehensive and.

Maintained 98% collections efforts for accounts receivable for accounts over 120 days past dueAnalyzed daily regional aging reports established and implemented appropriate collection strategies and practices while monitoring the collections efforts of field representatives. Acted as liaison to Sr. Management, Sales and third party agencies, assisted in.

Washington D.C. Metro Area

Exceeded goals to collect on a portfolio of over 1000 client matters; collected at a 97% success rate, Reduced AR days from 90 to 45; increased revenue by $6.5 million per monthProvided management control information by recording and summarizing collections data and trends Worked closely with external and internal data sources to develop short- and.