John Spooner Email and Phone Number
John Spooner work email
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John Spooner personal email
I have over twenty years experience helping organisations improve their operations and sales performance. For the last twelve years I have worked at LimeBridge and have led a range of successful programs to deliver better customer experience outcomes and sales results. This has included working with around 40 clients from 14 different industries in functions ranging from sales and service through to complaints and debt collection. My international experience includes assisting Australian companies who have off-shored to the Philippines to achieve better performance from their business partners. I have also worked with a major multinational to transform the service delivery models of outsourcing partners in their South Africa, India and New Zealand operations.
Limebridge Australia
View- Website:
- limebridge.com.au
- Employees:
- 12
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Senior ConsultantLimebridge Australia Dec 2011 - PresentMelbourne, AustraliaAt LimeBridge we work with our clients to improve the customer experience delivered by their operating models. Our agile programs are proven across industries and usually improve customer experience and sales metrics by 20-30%. We have achieved these results in multiple customer facing channels, from contact centres and retail outlets to back office functions such as processing of requests, managing complaints and credit collection.
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Senior Manager, Member Products & ServicesRac Wa Mar 2009 - Nov 2011The role included management of:- Member rewards program and dividend strategy for returning value to members;- Production of the bi-monthly Club magazine (circulation of 480,000 households);- Voice of the Member, the feedback and complaint department;- Community Education team; presenting road safety information to school and community groups. -
Council & Club Board Liaison ManagerRac Wa Mar 2008 - Feb 2009The role was similar to a Company Secretary role and included:- Writing board reports- Acting as a liaison point between the Executive team and Board members;- Leading a team of two Product Managers in improving the member product proposition;- Leading a project team to develop a blueprint for implementing Member strategy across the Group.
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Manager Sales & ServiceRac Wa Sep 2007 - Mar 2008Reporting to the Group Sales Manager the role encompassed:- Leading a sales management and training team with total indirect reports of 110 staff;- Responsibility for the sales targets of travel and services branches and the Contact Centre;- Ensuring excellence in member service across the distribution network;- Developing the distribution strategy for RAC retail network.
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Manager Business AnalysisRac Wa Jul 2006 - Aug 2007Reporting to the Senior Manager of Insights the role included:- Leading a team of four Business Analysts and taking overall responsibility for needs of all Retail Categories;- Direct responsibility for the reporting, analysis and research needs of Insurance and Travel business units;- Discovering and detailing all revenue and cost benefits expected from implementing a new CRM system.
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Product Development ManagerB Digital Aug 2001 - Jun 2006Perth, AustraliaThis role in the Senior Management Team involved:- Responsibility for the strategy and performance of all telecommunications products, representing annual revenues of $250 million and supplier purchasing of $100 million;- Developing pricing structures and promotions on B Digital’s product range;- Achieving appropriate financial returns and reporting on and analysing performance of all products;- Managing mobile handset stock and sales to dealers;- Leading a team of eight Product Managers and Analysts.For eight months I ran the retail channel of the business, which included responsibility for a team of three Dealer Managers and 150 independent retailers selling B Digital products across Australia. I employed a National Sales Manager at the end of this period who was based in Sydney to service our key eastern markets.
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Channel Marketing ManagerTelecom Nz 1997 - 1999Various responsibilities in the marketing area for Business customers including performance analysis, special pricing of products and channel promotions to increase market share.
John Spooner Skills
John Spooner Education Details
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Chartered Accountant -
Accountancy -
Rathkeale College
Frequently Asked Questions about John Spooner
What company does John Spooner work for?
John Spooner works for Limebridge Australia
What is John Spooner's role at the current company?
John Spooner's current role is Delivering outstanding customer experiences.
What is John Spooner's email address?
John Spooner's email address is jk****@****.com.au
What schools did John Spooner attend?
John Spooner attended Chartered Accountants Australia And New Zealand, University Of Canterbury, Rathkeale College.
What skills is John Spooner known for?
John Spooner has skills like Strategy, Business Process Improvement, Business Analysis, Change Management, Team Leadership, Customer Experience, Team Management, Management Consulting, Product Management, Management, Employee Engagement, Coaching.
Who are John Spooner's colleagues?
John Spooner's colleagues are Peter Morrison, Stephen Garrett, Susan Guinane, Violetta (Vee) Psaradellis, Dave Vanden Bosch, Graham Howard, Helen Moses.
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John Spooner
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