BioMed Realty is the largest private provider of real estate solutions to the life science and technology industries, comprising 11.3 million square feet concentrated in the leading innovation markets throughout the United States and United Kingdom, including Boston/Cambridge, San Francisco, San Diego, Seattle and Cambridge U.K.Provided face-to-face, phone and email support to users across the company for software/hardware issues and maintained computer and network systems at multiple locations.Configured, maintained and implemented desktops, notebooks, mobile devices and network systems.Perform desktop, system and network troubleshooting and installations.Managed and collaborated with all departments on special projects.Utilized my strong customer service and teamwork skills.Provided end user support and training.Setup and assist in meetings across all departments.Travel to regional offices and properties.

● Responsible for stability of the club’s information technology infrastructure from servers and networks to employee and customer facing products.● Managed and procured $100k+ in inventory of hardware assets including PCs, printers, switches, routers, VoIP systems, security cameras, and other A/V equipment.● Monitored and troubleshooted network security and performance by implementing next-gen firewalls, real-time threat monitoring, and coordinating penetration testing with third-party vendors of systems.● Actively managed the workforce suite of applications such as Google for Business, Microsoft 365, ADP, etc.● Managed transition to Zoom video conferencing during in-person pandemic restrictions.● Streamlined time tracking and billing for employees and staff through ADP biometric time clocks implementation.● Improved new members acquisitions by modernizing the club’s online presence by redesigning the club website and enabling online tee time booking, billing/payment, dinner & event reservations.

● Managed strategy and upgrades for IT infrastructure and provided services for the entire campus inclusive of restaurant, golf course, pool and fitness facilities, and grounds maintenance.● Implemented and managed club enterprise software suite including ClubTec, Pro-Shopkeeper, in addition to employee solutions such as Microsoft Office.● Maintained the club’s Windows Server networking, firewalls, PC units, and internet ecosystem (ethernet & WiFi).● Managed installation and maintenance of audio/visual equipment throughout the club.