John Stevens
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John Stevens Email & Phone Number

Senior Manager Data Extraction and Reuse at RBC
Location: Toronto, Ontario, Canada 10 work roles 2 schools
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Current company
RBC
Role
Senior Manager Data Extraction and Reuse
Location
Toronto, Ontario, Canada
Company size
97166 employees

Who is John Stevens? Overview

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Quick answer

John Stevens is listed as Senior Manager Data Extraction and Reuse at RBC, a company with 97166 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for John Stevens.

John Stevens previously worked as Senior Manager Data Extraction & Reuse at Rbc and Manager, Operations Automation at Rbc. John Stevens holds Business Technology, Marketing, Dean'S List- Honours from N.B.C.C. - Moncton.

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RBC

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Profile bio

About John Stevens

Avid runner & cyclist, change leader with 26+ years of experience in the evolving digital financial service industry driving change with new technology & process engineering.

Current workplace

John Stevens's current company

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RBC
Rbc
Senior Manager Data Extraction and Reuse
Toronto, ON, CA
Website
rbc.com
Employees
97166
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10 roles

John Stevens work experience

A career timeline built from the work history available for this profile.

Senior Manager Data Extraction And Reuse

Rbc

Toronto, ON, CA

Senior Manager Data Extraction & Reuse

Current
Rbc

Toronto, Ontario, Canada

Oct 2021 - Present

Manager, Operations Automation

Rbc

Toronto, Canada Area

Driving the next-generation strategy & implementation of electronic document delivery that drives digital client engagement & millions in cost savings

Jan 2018 - Oct 2021

Manager, Operations Transformation

Rbc

Toronto, Canada Area

As part of the Automation & Process Digitization team, I am responsible for delivering end-to-end automation capabilities that transform how we serve our clients and enhance their overall experience. My primary focus is the execution of key innovation initiatives to digitally transform RBC to become a more agile and efficient organization. Daily, I.

Dec 2014 - Oct 2021

Manager, Digital Strategy (Esignatures & Digital Collaboration)

Rbc

Toronto, Canada Area

Jun 2011 - Nov 2014

Manager Business Integration - Digital Services

Rbc

Mississauga, Ontario

  • Responsible for the effective implementation & execution of Digital Strategy & Experience initiatives, processes, products, campaigns impacting Direct Investing, Dominion Securities, Wealth Management and RBC Royal.
  • Responsible for the online banking technical support training program – Content delivery and on-going program maintenance.
  • Manages day to day inquiries/requests & maintains monthly/quarterly routines with Centres or partners
  • Contact Centre digital strategy subject matter expert:o Represents Contact Centre support channels(Online, mobile, inbound/ outbound phone, email & chat ) in the process & procedures development and business.
  • Responsible for organizing & managing Online Services Community of Practice Calls – establish agendas; engage team; ensuring calls are good use of time – information sharing; best practices; round table – ensuring.
  • Responsible for establishing and maintaining relationships with key partners - Digital Strategy & Experience, Online Banking Team Managers; Workforce Management; Sales Effectiveness Advisors; Business Performance.
May 2007 - Jun 2011

Manager - Knowledge Management

Rbc

Toronto, Canada Area

  • Remote Management 10 direct reports across in four sites (Moncton, Montreal, Toronto, Vancouver)
  • Responsible for setting the Knowledge Management Strategy for RBC Contact Centres,
  • Responsible for creation and documentation 14,000+ policies and operating procedures for RBC Contact Centres in 25 different business groups
  • Ensuring operating procedures alignment with RBC folio and policy documentation.
  • Site Ownership for 5 Contact Centre bilingual intranet websites
  • Co-development of the Contact centre specific search and business filters
Aug 2005 - Oct 2006

Assistant Manager - Client Loyalty

Rbc
Jul 2004 - Aug 2005

Assistant Manager - Information Services

Rbc
Jun 2003 - Jul 2004

Team Manager ( Various Departments)

Rbc
Oct 1996 - Jun 2003
Team & coworkers

Colleagues at RBC

Other employees you can reach at rbc.com. View company contacts for 97166 employees →

SS Shane Storr Shane Storr Colleague at Rbc Cayman Islands, Cayman Islands View → BG Benjamin Garton Benjamin Garton Colleague at Rbc Canada, Canada View → RC Roger Cole Roger Cole Colleague at Rbc Spartanburg, South Carolina, United States, United States View → FN Falak Nagpal Falak Nagpal Colleague at Rbc Toronto, Ontario, Canada, Canada View → DJ Della Jim Della Jim Colleague at Rbc Canada, Canada View → JD Jacqueline Dacquay Jacqueline Dacquay Colleague at Rbc Ile Des Chenes, Manitoba, Canada, Canada View → PP Parth Patel Parth Patel Colleague at Rbc Winnipeg, Manitoba, Canada, Canada View → DM Dunn Mike Dunn Mike Colleague at Rbc Toronto, Ontario, Canada, Canada View → DS Dilbir Sidhu Dilbir Sidhu Colleague at Rbc Abbotsford, British Columbia, Canada, Canada View → SM Shakeem Mcgibbon Shakeem Mcgibbon Colleague at Rbc Montreal, Quebec, Canada, Canada View →
2 education records

John Stevens education

Business Technology, Marketing, Dean'S List- Honours

N.B.C.C. - Moncton
FAQ

Frequently asked questions about John Stevens

Quick answers generated from the profile data available on this page.

What company does John Stevens work for?

John Stevens works for RBC.

What is John Stevens's role at RBC?

John Stevens is listed as Senior Manager Data Extraction and Reuse at RBC.

Where is John Stevens based?

John Stevens is based in Toronto, Ontario, Canada while working with RBC.

What companies has John Stevens worked for?

John Stevens has worked for Rbc.

Who are John Stevens's colleagues at RBC?

John Stevens's colleagues at RBC include Shane Storr, Benjamin Garton, Roger Cole, Falak Nagpal, and Della Jim.

How can I contact John Stevens?

You can use AeroLeads to view verified contact signals for John Stevens at RBC, including work email, phone, and LinkedIn data when available.

What schools did John Stevens attend?

John Stevens holds Business Technology, Marketing, Dean'S List- Honours from N.B.C.C. - Moncton.

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