- Monitoring, Detection & Response Analysis (Incident Triage & Threat Intelligence Research) - Real World, Production Level Security Operations Center (SOC) - NIST SP Pub 800-61 R2 Computer Security Incident Handling - NICE | NIST SP Pub 800-181-R1 Workforce Framework for Cybersecurity - ESM Jira Service Software for Ticketing - NIST CSF 2.0 application and risk management impimentation

Executive Director of the non-profit overseeing 3 departments and over 900 members worldwide.

- Demonstrated excellent customer service skills while handling a high volume of inbound and outbound calls- Resolved customer complaints and issues efficiently and effectively, resulting in a high satisfaction rate- Trained new customer service representatives on company policies and procedures- Utilized conflict resolution skills to deescalate challenging customer situations- Maintained up-to-date knowledge of company products and services to effectively assist customers- Worked effectively as part of a team to meet departmental and company goals- Consistently met or exceeded performance metrics, including call handling time and customer satisfaction scores

• Proficiency in data analysis tools such as Excel, SQL, and R or Python• Experience with data visualization tools such as Tableau or PowerBI• Strong problem-solving skills and ability to identify and solve complex issues• Strong communication and presentation skills, with the ability to effectively present findings to both technical and non-technical audiences• Familiarity with statistical analysis and machine learning techniques• Experience with data cleaning and preprocessing techniques• Proficiency in project management and ability to prioritize and manage multiple tasks• Strong attention to detail and ability to accurately interpret and analyze data• Experience with cloud-based data platforms such as AWS or Azure• Familiarity with data governance and security best practices• Experience with agile development methodologies such as Scrum• Familiarity with data modeling and ETL processes• Experience with data-driven decision making in a business setting