John Stokes Email & Phone Number

Paddington, New South Wales, Australia

Bondi Junction

• Lead by example to assist in setting management expectations across your Team• Train, mentor and coach Team Members to work towards goals and succession planning• Problem solving and ability to provide solutions• Produce and analyse required financial reports – i.e. Payroll reports• Manage the team (Shop Floor & Back of House) to ensure that tasks are completed in an efficient and effective manner• Proactive approach in loss prevention management i.e. stock shrinkage• Work with the Visual Merchandising Team to ensure that all creative visions are applied within the store• Demonstrate a duty of care to Team Members, internal & external stakeholders by ensuring that the work environment is safe, healthy and fit for work• Ensure that all tasks are completed by Team Members are in a safe manner in accordance to Safe Work Practices and expectations are communicated to all Team Member• Assist Customers with queries, processing sales, returns and gift vouchers• Assist your Department Managers and share your product knowledge with Customers• Escalate any customer complaints to management• Work under the guidance and support of your Store Manager, alongside team to achieve KPI’s and targets• Ad-hoc tasks as required• Perform our duties in a safe manner• Engage in housekeeping tasks to upkeep store presentation standards• Adhere to company policies and procedures at all time

Bondi Junction

• Engage customers in short dialogue to determine their purchasing needs• Escort and direct customers to the correct aisle or shelf that holds their choice of products• Provide customers with product information and demonstrate product features• Answer customers’ questions about product features• Provide customers with pricing information and any special discounts or promotions that the store is offering• Attach price tags to each item and make sure that they reflect updated price information• Guide customers to assist them making purchasing decisions• Provide customers with warrantee and after sales services• Ensure that shelves are stocked properly and that all items and shelves are dusted and cleaned periodically• Ensure the overall cleanliness and maintenance of the store• Guide customers through the payment procedure by taking cash or processing credit cards in exchange of sold items• Handle refunds and exchanges and associated paperwork• Balance cash registers at the end of the shift and make sure that there is sufficient change available for the next shift• Order merchandise and make sure that newly received items are placed on shelves appropriately• Arrange store and window displays for products on promotion• Ensure that any discrepancies are communicated to the manager immediately• Take and resolve customers complaints and relay complicated ones to the supervisor

- Taking food orders and cash handling- Re-stocking of ingredients in food service areas - Customer Service – taking and processing food orders- Cleaning and refreshing the restaurant dining rooms, amenities and food preparation areas - Preparing and serving food products - Stock take and inventory- Ensuring quality control of food served

Bachelor Of Arts - Media, Communication And Media Studies, First Year

Diploma Of Completion, Year 12