John Stone Iii Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio, United States

• Providing IT Support to end users both in person and over the phone.• Creating, resolving, and responding to support tickets in Zendesk.• Setting the hostname, owner, and policies in Azure.• Reporting IT and facilities issues as needed to upper management and providing solutions when asked.• Inventorying, asset tagging, configuring and shipping Windows laptops, Google Chromebooks, MacBooks, monitors, headsets,keyboards, mice, and docking stations to new corporate remote employees.• Facilitating the reclamation of company tech assets from resigned or terminated employees.Providing field support in schools and in the main office.• Overseeing the inventory, testing, and deployment of distance learning carts.• Developing training materials for the distance learning carts for school administration and classroom facilitators toassist with basic component and connection troubleshooting.

Solon, Ohio, United States

• Perform screening and sorting of Macbooks and Windows devices into triage categories based upon the level of damage and the cost of repair.• Source parts needed for repair. • Repair and test MacBooks and Windows laptops.• Perform KillDisk operations to ensure customer privacy. • Test desktop motherboards, CPUs, RAM modules, GPUs, and PSUs for full functionality before they are sold to client.

Solon, Ohio, United States

• Repaired both the hardware and software of specialized industrial computers and electronics fornational and international customers.• Entered and analyzed data from Pressco's proprietary RMA tracking software, as well as from Pressco'sERP software (Made2Manage).• Customized SQL queries in order to filter through Pressco's RMA database.• Coordinated the replacement and repair of customer property parts (computers, cameras, specializedelectronics).• Generated quotations and obtained purchase orders for billable RMAs.• Generated sales orders within Made2Manage.

Warrensville Heights, Ohio, United States

• Built custom desktop computers to customer's specifications.• Repaired laptops, smartphones, tablets, all-in-ones.• Maintained a list of all active repairs.• Maintained a list of parts needed for repairs.

Macedonia, Ohio, United States

• Obtained Level 1 and 2 W.I.S.E. certification.• Repaired smartphones, tablets, smartwatches, desktop and laptop computers, game consoles, andother electronics.• Microsoldered surface mount and through hole components.• Communicated with customers to troubleshoot technical issues in person and over the phone.• Documented findings in the ticketing system.

Independence, Ohio, United States

• Repaired smartphones, tablets, smartwatches, desktop and laptop computers, and game consoles.• Communicated with customers to troubleshoot technical issues in person and over the phone• Documented findings in the ticketing system

Macedonia, Ohio, United States

• Repaired smartphones, tablets, smartwatches, desktop and laptop computers, game consoles, andother electronics.• Microsoldered surface mount and through hole components• Communicated with customers to troubleshoot technical issues in person and over the phone• Documented findings in the ticketing system

Environmental Science

Education record