John Straley Email & Phone Number

Greater Los Angeles Area

Oak Brook, Illinois

Schaumburg, Illinois

As a technical specialist, it is my responsibility to handle IOS and MacOS repair and servicing. I am one of the many faces that represent Apple, and maintaining customer relationships is the first priority. Within my roll there are training and certifications in order for an employee to handle customer data and technology. We strive to enrich the lives of.

• As a Counter Intelligent Agent I was able to assist in initial customer technology troubleshooting. My job was to create detailed and concise notes regarding problems, symptoms, and conditions of client technology. I.
• Completed work orders for client technology repairs and preformed demonstrations
• Diagnosed and Repaired computer software and hardware issues
• Logged client calls and maintained call information through NOVA information system
• Preformed client education of services completed on units returned from repair
• Managed counter team and lead other agents on tasks needed to be completed

My time as a repair agent had taught me very important technical and troubleshooting skills. It is the first job I had where problem solving was a necessity in my day-to-day tasks. I was in charge in maintaining data privacy and performing tasks within a scheduled time. My time as a Geek Squad agent had made me a very time oriented worker, as well as a.

Bachelor Of Business Administration (Bba), Information And Decision Sciences W/ Minor In Operation Supply Chain Management

At UIC, I attended classes that enhanced my business skills for the real world. Financing had taught me about the time value of money and.

Global Music Ethnocology

Summer course of Global Music Study that consisted of trends and values for music around the world.

Business Administration Marketing

Spanish

Attended dual credit Spanish lecture course for fundamental conversational Spanish. The dual credit program was received and taught.